Canon MX700 printer problems...HELP, anyone!

Discussion in 'General Business Tips' started by JAE, Jan 28, 2008.

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  1. JAE

    JAE

    Ugh! Paper got jammed, so I pulled it out. My printer has not recovered. The on/off button is flashing on and off and there is an alarm light flashing alternately with the on/off light. Error code is 5700 on the screen. I have done everything (checked for paper still inside, unplugged for a while, unplugged from wireless device, held on/off button down for a few seconds, checked online for help) but call the service people. Anyone have a guess? Please? I need to send out an invitation to my Spring Product Preview show, today.
     
  2. erinb

    erinb Gold Member

  3. janetupnorth

    janetupnorth Gold Member

    Make sure you reset it EXACTLY like this:

    Issue: ERROR LCD: Error code (5xxx through 9xxx) appears on the display
    Solution: Press ON/OFF switch to reset the multifunction device

    Reset the device when it is not functioning properly.
    If the device is not functioning properly or to clear memory, reset it.

    1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)

    2. Wait approximately ten seconds and then press the <ON/OFF> button again.

    3. Wait until the device has completed its cycling process before submitting another job request.


    I'm guessing though you still have a little piece of something caught in there...look again and closely to see if you can find it.
     
  4. JAE

    JAE

    Seriously, I have the paper that I pulled out. There isn't anything missing from it. I did follow exactly what Janet said to do, and it isn't working. When I push the on/off button to turn it back on the lights are still flashing. It looks like you're reading the same thing I read and already tried. I was hoping someone else maybe went through the same problem and had a trick or something.
     
  5. janetupnorth

    janetupnorth Gold Member

    Call tech support...there is probably another sequence they have to reset the error code. I deal with HPs usually and there are some pretty funky routines.

    Or, if you know where the memory in your printer is, power it down, remove the memory, reseat it and plug in and power back on. I've had that reset error codes.
     
  6. janetupnorth

    janetupnorth Gold Member

    That is a paper feed or paper sensor malfunction error. Try one more time to make sure EVERYTHING is clear. You have the entire sheet which is good but maybe bumped something or moved something. Try turning it upside down and making sure no dirt or dust is in it...

    Good luck! :(
     
  7. JAE

    JAE

    Okay, well, I'll let my husband try this one. AND I'll let him do the turning upside down thing. I'll have to go back and look for a phone number to call. I e-mailed them from the website, but I never got a message saying they received my message. Irritating. Thanks for your help.
     
  8. janetupnorth

    janetupnorth Gold Member

    If Canon has online chat you might have better luck with that. I hope it is a false error and not your paper sensor.
     
  9. JAE

    JAE

    Well, I just called Tech Support. The good news is that a new one will be sent out tomorrow. The bad news is I needed to be printing things 5 hours ago! DH can't find a memory card. I havn't suggested turning it upside down. I think he'll look at me funny when I suggest that.
     
  10. JAE

    JAE

    Yep, got the funny look.:)
     
  11. janetupnorth

    janetupnorth Gold Member

    Too funny - tell him that is to shake any crap out that *MAY* be blocking the sensor!

    I'm glad it is under warranty at least!

    Can you take your documents to an office max or something to print them?
     
  12. janetupnorth

    janetupnorth Gold Member

    That's 'cause you forgot the shake part. :D :rolleyes:
     
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