New Process in Place for Returned Cookware
Our Lifetime Guarantee on cookware is one way we exceed customers'' expectations. As you are aware from the Use and Care guidelines, our Lifetime Guarantee is for non-commercial use. The Guarantee excludes damage caused by abuse or misuse, such as improper cleaning, overheating, dishwasher cleaning (Professional and Executive cookware), use of caustic or other unapproved cleaners, ordinary wear and tear or an act of God.
Unfortunately, we''ve noticed an increasing number of returned cookware products that show clear signs of abuse or misuse, which are not covered under our Guarantee.
In order to maintain our cookware prices and Lifetime Guarantee, we will be inspecting all returned cookware for signs of the following:
Damage not covered under our Lifetime Guarantee. This includes ordinary wear and tear, use of metal or sharp-edged utensils on a non-stick surface, improper cleaning, use of machine dishwashing on non-stick cookware, along with use of non-stick sprays on Executive Cookware.
Damage covered by our Lifetime Guarantee, due to manufacturer''s or materials defects such as dents or scratches upon delivery, a broken handle or a silicone tear on the handle. In these instances, we''ll gladly replace the customer''s product or issue a refund.
If the damage is not covered under our Lifetime Guarantee, we''ll return the original product to the customer with a letter of explanation and a copy of our Use and Care guidelines.
Please note that this is not a change to our Lifetime Guarantee, but simply enforces what the Guarantee states.
Here are some examples of damaged cookware with issues not covered under our Lifetime Guarantee, and therefore not replaced nor a refund issued:
Use of metal or sharp-edged objects on non-stick cookware
Use of machine dishwashing on non-stick cookware
We encourage you to familiarize yourself with the Certificate of Guarantee on the back of the Sales Receipt so you can accurately communicate the Lifetime Guarantee to your hosts and customers. Learn more about all of our product guarantees on the Online Training Center. Go to Consultant''s Corner > Consultant and Leadership Training > Online Training Center. Click on "Products" and scroll to the bottom of the page, where you''ll find a downloadable PDF.