Help With Medium Scoop

jenscookingnow · 11-28-2006, 01:27 PM

My scoop is stuck in the up position--anyone know how to fix this??? I need it for my show tomorrow.

pmprdprettyinsnj · 11-28-2006, 01:30 PM

i have had this happed a couple of times here is what I do

11-28-2006, 01:31 PM

Yeah! My DH fixed one for a friend. You need to fiddle with the gears at the bottom, pop it apart slightly to move the teeth to a new position. He may have pushed the toothed arm up off the wheel to reset it.

Robin

jenscookingnow · 11-28-2006, 01:35 PM

Quote:

Originally Posted by pmprdprettyinsnj

i have had this happed a couple of times here is what I do

i'll try it!

rebeccastt · 11-28-2006, 01:38 PM

Thanks, guys! I've had two customers in the past week with this problem!!!

11-28-2006, 03:33 PM

For future reference, whenever I sell a scoop, I tell the guest that they need to try not to squeeze the handle while they are scooping. That is how mine got out of alignment in the first place. Now that I know that trick, to keep the handle slack while I am scooping stuff, it has never done it again.

HTH!

ChefinHarmony · 11-30-2006, 08:03 AM

Thanks for the info - I have had 2 past hosts call just this week and then my recruiter had a call. Rachel, now maybe we know "why" it's happening.

Here is my question... would you really feel comfortable asking a customer to "repair" thier scoop?

I just did product adjustments for the ones under warranty - but I may suggest it for out of warrenty ones. I just don't think my customers would be too keen on modifying their scoop in that manner.

I know if I was a customer and a Consultant tried to explain that to me (I do like the file for my reference) - I don't think I would be too satisfied.

Am I being silly?

Just wondering...

Thanks!
Joanne

11-30-2006, 03:23 PM

As a customer, I'd much rather have my consultant walk me through a quick repair than ask me to pay $$ to send it back to HO for a replacement. Assuming it's past 30 days of ownership, that is.

11-28-2006, 01:27 PM	#1
jenscookingnow Location: WV Posts: 49 Best Show: $1406 Experience: 1 # of Shows:	Help With Medium Scoop My scoop is stuck in the up position--anyone know how to fix this??? I need it for my show tomorrow.

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11-28-2006, 01:31 PM	#3
priscilla Posts: n/a Best Show: Experience: # of Shows:	Yeah! My DH fixed one for a friend. You need to fiddle with the gears at the bottom, pop it apart slightly to move the teeth to a new position. He may have pushed the toothed arm up off the wheel to reset it. Robin

11-28-2006, 01:38 PM	#5
rebeccastt Location: Bakersfield, Ca. Posts: 1,077 Best Show: 1169 Experience: 4 # of Shows:	Thanks, guys! I've had two customers in the past week with this problem!!!

11-28-2006, 03:33 PM	#6
RachelNguyen Posts: n/a Best Show: Experience: # of Shows:	For future reference, whenever I sell a scoop, I tell the guest that they need to try not to squeeze the handle while they are scooping. That is how mine got out of alignment in the first place. Now that I know that trick, to keep the handle slack while I am scooping stuff, it has never done it again. HTH!

11-30-2006, 08:03 AM	#7
ChefinHarmony Location: Harmony, PA Posts: 374 Best Show: 1,577 Experience: 2 # of Shows: 122	Thanks for the info - I have had 2 past hosts call just this week and then my recruiter had a call. Rachel, now maybe we know "why" it's happening. Here is my question... would you really feel comfortable asking a customer to "repair" thier scoop? I just did product adjustments for the ones under warranty - but I may suggest it for out of warrenty ones. I just don't think my customers would be too keen on modifying their scoop in that manner. I know if I was a customer and a Consultant tried to explain that to me (I do like the file for my reference) - I don't think I would be too satisfied. Am I being silly? Just wondering... Thanks! Joanne

11-30-2006, 03:23 PM	#8
Pampered Laura Posts: n/a Best Show: Experience: # of Shows:	As a customer, I'd much rather have my consultant walk me through a quick repair than ask me to pay $$ to send it back to HO for a replacement. Assuming it's past 30 days of ownership, that is.