Urgent Need Tech Support - Having Problems Submitting Show!

Jolie_Paradoxe · 07-18-2009, 05:03 PM

I have tried submitting a show several times, and it begins to transmit, goes through the "check for updates, then appying updates" and then the box disappears. The show is not submitting/transmitting and I'm going crazy over here!

I had a problem yesterday, called tech support and they had me do a manual update from CC....it did something weird and the tech told me it had never happened before, but then it looked like it was resolved. I do not want to wait til Monday if I can help it because the host is ready to sign NOW, and I can not apply kit credit until the show is submitted.

Any help or ideas would be appreciated!

Thanks!

DebbieJ · 07-18-2009, 09:01 PM

close the program and try to update again. That's all you can do.

SpiritdancerIA · 07-19-2009, 02:44 AM

You may need to do a manual update to get things working again.

Go to CC, under the "managing your business" tab, then "my shows", and there you'll find a link for P3. On the P3 page, near the top on the left is a link for "Manual Update" (and there are instructions on that page for how to do the manual update).

Jolie_Paradoxe · 07-19-2009, 02:32 PM

Thanks you two. I did a manual update with the tech on Thursday, and that's what started the whole problem. Looks like my security system is blocking the update. Totally frustrating. I just did a backup on my flashdrive, used my desktop and submitted it that way. I'll have to call Tech Support on Monday and see if they can help.

pamperedharriet · 07-22-2009, 10:19 PM

Any news Laurie on this problem?

Jolie_Paradoxe · 07-22-2009, 10:56 PM

I had to uninstall the program, and re-install from CC. Once that was complete, I restored my info from the back up I had in my flash drive. Haven't tried to submit a show yet, so I can't say that it is fixed. = )

JackieBozeman · 07-22-2009, 11:18 PM

And the moral of this story is--remember to back up your files because you never know when the gremlins will strike.

Jolie_Paradoxe · 07-22-2009, 10:52 PM

LOL Jackie.....a most excellent point. =)

pamperedharriet · 07-23-2009, 09:23 AM

I hope for your sake the problem is fixed Laurie.

07-18-2009, 05:03 PM	#1
Jolie_Paradoxe Location: San Antonio Posts: 1,236 Best Show: 1658.2 Experience: 8m # of Shows: 35 My Mood:	Need Tech Support - Having Problems Submitting Show! I have tried submitting a show several times, and it begins to transmit, goes through the "check for updates, then appying updates" and then the box disappears. The show is not submitting/transmitting and I'm going crazy over here! I had a problem yesterday, called tech support and they had me do a manual update from CC....it did something weird and the tech told me it had never happened before, but then it looked like it was resolved. I do not want to wait til Monday if I can help it because the host is ready to sign NOW, and I can not apply kit credit until the show is submitted. Any help or ideas would be appreciated! Thanks!

07-18-2009, 09:01 PM	#2
DebbieJ Location: The rolling plains of suburban Chicago Posts: 9,895 Best Show: 2760 Experience: 3 # of Shows: 250 My Mood:	Re: Need Tech Support - Having Problems Submitting Show! close the program and try to update again. That's all you can do.

07-19-2009, 02:44 AM	#3
SpiritdancerIA Location: Iowa Posts: 127 Best Show: 1057 Experience: 2 # of Shows: 65	Re: Need Tech Support - Having Problems Submitting Show! You may need to do a manual update to get things working again. Go to CC, under the "managing your business" tab, then "my shows", and there you'll find a link for P3. On the P3 page, near the top on the left is a link for "Manual Update" (and there are instructions on that page for how to do the manual update).

07-19-2009, 02:32 PM	#4
Jolie_Paradoxe Location: San Antonio Posts: 1,236 Best Show: 1658.2 Experience: 8m # of Shows: 35 My Mood:	Re: Need Tech Support - Having Problems Submitting Show! Thanks you two. I did a manual update with the tech on Thursday, and that's what started the whole problem. Looks like my security system is blocking the update. Totally frustrating. I just did a backup on my flashdrive, used my desktop and submitted it that way. I'll have to call Tech Support on Monday and see if they can help.

07-22-2009, 10:19 PM	#5
pamperedharriet Location: Manchester, NH Posts: 4,018 Best Show: 2409.5 Experience: 5 # of Shows: My Mood:	Re: Need Tech Support - Having Problems Submitting Show! Any news Laurie on this problem?

07-22-2009, 10:56 PM	#6
Jolie_Paradoxe Location: San Antonio Posts: 1,236 Best Show: 1658.2 Experience: 8m # of Shows: 35 My Mood:	Re: Need Tech Support - Having Problems Submitting Show! I had to uninstall the program, and re-install from CC. Once that was complete, I restored my info from the back up I had in my flash drive. Haven't tried to submit a show yet, so I can't say that it is fixed. = )

07-22-2009, 11:18 PM	#7
JackieBozeman Location: Georgetown, CA Posts: 170 Best Show: $1200 Experience: 4 # of Shows: 106 My Mood:	Re: Need Tech Support - Having Problems Submitting Show! And the moral of this story is--remember to back up your files because you never know when the gremlins will strike.

07-22-2009, 10:52 PM	#8
Jolie_Paradoxe Location: San Antonio Posts: 1,236 Best Show: 1658.2 Experience: 8m # of Shows: 35 My Mood:	Re: Need Tech Support - Having Problems Submitting Show! LOL Jackie.....a most excellent point. =)

07-23-2009, 09:23 AM	#9
pamperedharriet Location: Manchester, NH Posts: 4,018 Best Show: 2409.5 Experience: 5 # of Shows: My Mood:	Re: Need Tech Support - Having Problems Submitting Show! I hope for your sake the problem is fixed Laurie.

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