Credit Card not recognized~HELP!

erinyourpclady

Hey all...any thoughts on this one....

I put in the guests order and then her payment.....but P3 won't recognize it. I know it is a Visa so that is not the problem and the expiration is next year. Any thoughts......

Of course said guest is out of town and host does not know her cell phone!

TIA!

leftymac

Are you sure you have all 16 digits entered?

erinyourpclady

Yeah......

pc_jessica

have you tried re-entering it...maybe got a number mixed up??

erinyourpclady

Yep....I even had the host repeat it back and double check!

pc_jessica

have you tried updating your P3??? restarting your program????

erinyourpclady

Um are you reading my mind?!?!? LOL!! Yep I did that to.....
I am going to put it away for tonight and come back to it in the morning......

Thanks y'all!!

Sheila

Credit cards have a certain sequence to them. If the number doesn't match the sequence, it won't go in. I had a guest write a digit once that was a 1 and I thought it read 7 ... P3 was rejecting the number because of the weird sequence. When she read the number to me & I corrected the one digit it worked fine. Since you can't call her, go back & look at EVERY digit & see if there's one that you could have misread. If that doesn't work, e-mail her! Maybe she'll check her e-mail while she's out of town & call you. Otherwise, you'll have to wait for her return to submit the show.

MLinAZ

The first 4 numbers are generally the same for all cards for each company. There might be some variation but often Discover is like 6011, etc.

Start with the first 4 numbers and then work your way through I guess!

crystalscookingnow

I had a guest want to use a diner's club card (Discover). Wouldn't take it at all.

chefann

That's sort of true. The first digit identifies the type of card (3 = American Express, 4 = Visa, 5 = MasterCard, 6 = Discover), but the first 4 identifies the issuing bank. Because there's only one bank that issues Discover cards, those are all the same first 4 digits.

Card numbers place digits in specific locations to create specific patterns. There's an algorhythm to figure it out, but I don't know it. (It's similar to the check that pharmacies do on doctors' DEA number when they fill prescriptions.) If any digit isn't correct, the algorhythm will spit the number out. And, for security reasons, it won't tell you which one is wrong. I'm willing to bet that if the host has a written copy of the number, not the card itself, that one digit is written incorrectly or illegibly.

erinyourpclady

Yeah I am thinking that as well Ann since P# is still spitting it out.
Ahhh....I will get with my host today and see what she wants to do. The order is for less then $50 so I'll probably order it and have her hold it for payment (she is a good friend!).
I hate to do that but sometimes you must.....

kdangel518

I agree, she most likely reversed two numbers when writing it down or something (I am notorious for doing this!) but I'm pretty sure p3 wouldn't reject the # over an expiration date issue unless the card Was expired. I've had a guest give me an incorrect expiration date, it went thru p3 & I had to resolve it as a declined cc. Good luck!

ChefBeckyD

Okay - this is what I was going to say....but Ann said it better.

Almost 100% that it's a wrong number written, or 2 numbers transposed.

MLinAZ

Thanks for expanding. I knew there was some method to the madness. After working in retail for a while I got to be familiar with similar sets of numbers over and over :-)