don't contact

ChefMary412 · 09-27-2009, 08:09 AM

I have a registry set up now. The bride did it online. I met her at a show and she asked for info on the registry. I gave it to her and then she set it all up. She must have clicked "DO NOT" contact. Now, it seemed when we talked that she wanted to work with me on it. What would you say I do? Is it rather obvious if you want to click on the "don't" contact me on the site?
I just want to make sure it was not a mistake on her part.

lauradahl · 09-27-2009, 09:15 AM

I've had this happen in the past, by brides who wanted help, then I got the 'no contact' on the registry. Turns out they thought the 'no contact' meant someone they didn't know would be assigned to their registry and they already had me as their consultant. It's hard to say, but it sounds like she was looking forward to having the help?

wadesgirl · 09-27-2009, 09:33 AM

Quote:

Originally Posted by lauradahl

I've had this happen in the past, by brides who wanted help, then I got the 'no contact' on the registry. Turns out they thought the 'no contact' meant someone they didn't know would be assigned to their registry and they already had me as their consultant. It's hard to say, but it sounds like she was looking forward to having the help?

I agree with this, sometimes they think it's the company that will be getting a hold of them.

BethCooks4U · 09-27-2009, 09:36 AM

Quote:

Originally Posted by wadesgirl

I agree with this, sometimes they think it's the company that will be getting a hold of them.

Or they don't have a question right now so they don't need you to contact them now. Since you already have her contact info send her a quick note or call and thank her for the registry. Tell her that you are here to help her if she needs anything from you, that you can give her tips and recipes...

ChefMary412 · 09-27-2009, 09:57 AM

Quote:

Originally Posted by BethCooks4U

Or they don't have a question right now so they don't need you to contact them now. Since you already have her contact info send her a quick note or call and thank her for the registry. Tell her that you are here to help her if she needs anything from you, that you can give her tips and recipes...

Thanks. I was thinking a quick email like that would be fine. She is a friend of a friend anyways, so not a complete stranger. I will just tell her that I am here when and if she needs help.

pjpamchef · 09-27-2009, 11:04 AM

I could be wrong, but I think I once had a Bride go in and un-check that box. She had checked it by mistake.

BeckyC5830 · 09-27-2009, 10:21 PM

Quote:

Originally Posted by pjpamchef

I could be wrong, but I think I once had a Bride go in and un-check that box. She had checked it by mistake.

The bride just has to go into 'manage the registry' and she can uncheck the box. I had a bride do the same thing thinking she knew that I knew that she was registering so she didn't think she needed to be contacted again and checked the box. When I tried to update her registry for her and couldn't get it, I emailed her she went in and unchecked it.

After that happened I did send HO an email saying they needed to make that part of the registry more clear for the brides when they are completing that part of the registry. Just got a pat answer saying they'd inform the correct dept. Maybe if more of us contacted HO saying that part of the registery process is confusing to our brides, just maybe they could reword it.

BethCooks4U · 09-28-2009, 06:06 AM

Quote:

Originally Posted by BeckyC5830

The bride just has to go into 'manage the registry' and she can uncheck the box. I had a bride do the same thing thinking she knew that I knew that she was registering so she didn't think she needed to be contacted again and checked the box. When I tried to update her registry for her and couldn't get it, I emailed her she went in and unchecked it.

After that happened I did send HO an email saying they needed to make that part of the registry more clear for the brides when they are completing that part of the registry. Just got a pat answer saying they'd inform the correct dept. Maybe if more of us contacted HO saying that part of the registery process is confusing to our brides, just maybe they could reword it.

I've sent that email more than once. lol

BeckyC5830 · 09-28-2009, 12:57 PM

Quote:

Originally Posted by BethCooks4U

I've sent that email more than once. lol

Yep, sometimes when I send an email to HO or any customer service dept, I think it gets lost in a black hole when I get a automatic generated answer and it doesn't acknowledged any of the content of the email I sent or worse there is no response at all.

BethCooks4U · 09-28-2009, 01:29 PM

Quote:

Originally Posted by BeckyC5830

Yep, sometimes when I send an email to HO or any customer service dept, I think it gets lost in a black hole when I get a automatic generated answer and it doesn't acknowledged any of the content of the email I sent or worse there is no response at all.

I can assure you though that they DO read them and if they hear something enough they do listen!

BeckyC5830 · 09-28-2009, 01:49 PM

Quote:

Originally Posted by BethCooks4U

I can assure you though that they DO read them and if they hear something enough they do listen!

That's good to know. That's why I think it is important that consultants do take the time to send HO an email with concerns on the Bridal Registry process that is confusing to the user (Bride).

09-27-2009, 08:09 AM	#1
ChefMary412 Location: Worcester Area, MA Posts: 456 Best Show: $1148 Experience: 2 # of Shows: 105 My Mood:	don't contact I have a registry set up now. The bride did it online. I met her at a show and she asked for info on the registry. I gave it to her and then she set it all up. She must have clicked "DO NOT" contact. Now, it seemed when we talked that she wanted to work with me on it. What would you say I do? Is it rather obvious if you want to click on the "don't" contact me on the site? I just want to make sure it was not a mistake on her part.

09-27-2009, 09:15 AM	#2
lauradahl Location: The Frozen North Posts: 291 Best Show: 2913 Experience: 3 # of Shows: 121 My Mood:	Re: don't contact I've had this happen in the past, by brides who wanted help, then I got the 'no contact' on the registry. Turns out they thought the 'no contact' meant someone they didn't know would be assigned to their registry and they already had me as their consultant. It's hard to say, but it sounds like she was looking forward to having the help?

09-27-2009, 11:04 AM	#6
pjpamchef Location: Sunflower State Posts: 345 Best Show: 1,964 Experience: 12 # of Shows: My Mood:	Re: don't contact I could be wrong, but I think I once had a Bride go in and un-check that box. She had checked it by mistake.

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