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Pampered Chef Thread: What to do when customer gives you an online order?

  1. #1
    KellyRedHead's Avatar
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    Default What to do when customer gives you an online order?

    The show I did last night has two new orders that have come in through my website.

    1.) What to you guys send to them as a thank you for their order? How do you sent it, email, personal snail mail note etc...?

    2.) If they pay by CC online does it go through then when they put their order in online, or do you put in the CC# when you place the order in the hosts show on PP and it gets charged then ?

    3.) Lastly, the 2nd order said "Sorry she couldn't come....., wished she had know earlier that this host was doing a PChef show, but has one booked for March 4th with someone else." What would you say back to her, something like, "sorry you couldn't of made the show, thank you for your order. Good luck with your I know you'll have a great time"???

    I wish I had know I would have loved to have booked her, my March is not looking to great!


    Just wondered your opinions?
    Thanks-
    Kelly
    Last edited by KellyRedHead; 02-18-2007 at 12:59 PM.

  2. #2
    DebbieJ's Avatar
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    I pick up the phone and call them to thank them for their order, make sure they know about our warranty, and ask them if they want to hear about upcoming specials.

    I have a LONG line of business going from making one of those calls and booking just one show.

  3. #3
    KellyRedHead's Avatar
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    Thanks Deb!

    What do you usually say when you call?

  4. #4

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    I send them an email thanking them and explaining that the order doesn't process until the show closes. I also suggest that they get the benefits of a show and let them know they can contact me for recipes or tips or any other pc needs. I keep it short.

    If they direct ship their order I also send them their receipt via snail mail with a short note and a new product brochure.
    Director
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    ...Pampered Chef Host for almost 20 years before joining but no one asked - I was a Home Office lead. ASK EVERYONE!

  5. #5
    DebbieJ's Avatar
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    Quote Quote by KellyRedHead
    Thanks Deb!

    What do you usually say when you call?
    See my previous message:
    I pick up the phone and call them to thank them for their order, make sure they know about our warranty, and ask them if they want to hear about upcoming specials.
    This leads into bookings because I tell them about the host specials.

  6. #6
    KellyRedHead's Avatar
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    What happens here:

    2.) If they pay by CC online does it go through then when they put their order in online, or do you put in the CC# when you place the order in the hosts show on PP and it gets charged then ?

    Kelly

  7. #7
    cmdtrgd's Avatar
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    The CC will show up on your personal website. You have to get it and transfer it to PP or P3. It will then be charged with the rest of the orders once you submit the show.
    Kate Jensen
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    Working to Advanced by National and Senior by Leadership!
    Wave 3 for me in Chicago!

  8. #8
    KellyRedHead's Avatar
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    Thanks Kate!

  9. #9
    cmdtrgd's Avatar
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    No problem!
    Kate Jensen
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    Wave 3 for me in Chicago!

  10. #10
    4kids4me's Avatar
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    Quote Quote by cmdtrgd
    The CC will show up on your personal website. You have to get it and transfer it to PP or P3. It will then be charged with the rest of the orders once you submit the show.
    Is there a way to "transfer" it without manually typing it in, or copy/pasting it in? Seems SO tedious.

  11. #11
    cmdtrgd's Avatar
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    No, there isn't - it is for safety reasons.
    Kate Jensen
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    Working to Advanced by National and Senior by Leadership!
    Wave 3 for me in Chicago!

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