P3/PWS sync not working?

DebbieJ · 10-19-2009, 07:27 PM

Mine is saying I don't have a PWS. Anyone else having problems?

otisbg · 10-19-2009, 07:36 PM

Just used it and it worked fine

sandra foy · 10-19-2009, 07:41 PM

have no problem with mines you might need to call HO

Sheila · 10-19-2009, 07:55 PM

Mine does that every now & then. I always make sure I'm signed in to CC and click on the PWS page, then try again & it usually resolves the issue.

Gina M · 10-19-2009, 09:50 PM

Debbie,

Try running an update - that always works for me when I get that message.

junkfortara · 10-19-2009, 10:33 PM

Quote:

Originally Posted by Sheila

Mine does that every now & then. I always make sure I'm signed in to CC and click on the PWS page, then try again & it usually resolves the issue.

Mine did the same thing today. I signed into CC, reopened P3 and then it worked fine.

AJPratt · 10-19-2009, 11:46 PM

Every now and then I have the same problem. I go nuts with the updating.

NooraK · 10-20-2009, 07:52 AM

I haven't been able to get P3 to work at all since Friday night. Of course, I didn't discover the problem until it was too late to call tech support. I called them last night, and they had me send some log files over, and they said they'd get back to me in 24-48 hours. I guess I won't be entering my orders from my show tonight either!

pampchefsarah · 10-20-2009, 07:59 AM

Friday night was when they were doing maintenance on the site, so shows weren't able to be submitted until sometime Saturday. However, that should not be affecting you now.

NooraK · 10-20-2009, 08:07 AM

Quote:

Originally Posted by pampchefsarah

Friday night was when they were doing maintenance on the site, so shows weren't able to be submitted until sometime Saturday. However, that should not be affecting you now.

I can't even get P3 to open on my computer. I get a pop box that says something about an unexpected error, and that if I re-start P3 and it persists, that I should call tech support. Problem is, P3 never even starts up. I didn't want to do an uninstall and reinstall of the software in case tech support has another solution. I misplaced my USB drive for a while (though my son had gotten a hold of it and tossed it in the trash, but I found it), and I'm not sure whether I have the latest info backed up.

DebbieJ · 10-20-2009, 08:10 AM

I had to update and then it worked. Thanks!

10-19-2009, 07:27 PM	#1
DebbieJ Location: The rolling plains of suburban Chicago Posts: 9,895 Best Show: 2760 Experience: 3 # of Shows: 250 My Mood:	P3/PWS sync not working? Mine is saying I don't have a PWS. Anyone else having problems?

10-19-2009, 07:36 PM	#2
otisbg Location: Independence, Ohio Posts: 93 Best Show: $1340 Experience: 1+ # of Shows: 55 My Mood:	Re: P3/PWS sync not working? Just used it and it worked fine

10-19-2009, 07:41 PM	#3
sandra foy Location: TEXAS Posts: 36 Best Show: 1200. Experience: 6m # of Shows: 12 My Mood:	Re: P3/PWS sync not working? have no problem with mines you might need to call HO

10-19-2009, 07:55 PM	#4
Sheila Location: Okinawa, Japan Posts: 1,065 Best Show: $1,364 Experience: <2 # of Shows: 54 My Mood:	Re: P3/PWS sync not working? Mine does that every now & then. I always make sure I'm signed in to CC and click on the PWS page, then try again & it usually resolves the issue.

10-19-2009, 09:50 PM	#5
Gina M Location: Geneva, IL Posts: 1,542 Best Show: $1248 Experience: 3+ # of Shows: 143 My Mood:	Re: P3/PWS sync not working? Debbie, Try running an update - that always works for me when I get that message.

10-19-2009, 11:46 PM	#7
AJPratt Location: NJ Posts: 6,343 Best Show: 2500 Experience: 4 # of Shows: 100 My Mood:	Re: P3/PWS sync not working? Every now and then I have the same problem. I go nuts with the updating.

10-20-2009, 07:52 AM	#8
NooraK Location: Georgia Posts: 1,505 Best Show: 900 Experience: 3 # of Shows: 52 My Mood:	Re: P3/PWS sync not working? I haven't been able to get P3 to work at all since Friday night. Of course, I didn't discover the problem until it was too late to call tech support. I called them last night, and they had me send some log files over, and they said they'd get back to me in 24-48 hours. I guess I won't be entering my orders from my show tonight either!

10-20-2009, 07:59 AM	#9
pampchefsarah Location: Bealeton, VA Posts: 1,308 Best Show: 650 Experience: 1+ # of Shows: 35 My Mood:	Re: P3/PWS sync not working? Friday night was when they were doing maintenance on the site, so shows weren't able to be submitted until sometime Saturday. However, that should not be affecting you now.

10-20-2009, 08:10 AM	#11
DebbieJ Location: The rolling plains of suburban Chicago Posts: 9,895 Best Show: 2760 Experience: 3 # of Shows: 250 My Mood:	Re: P3/PWS sync not working? I had to update and then it worked. Thanks!

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