Missing order

chefmoseley · 11-07-2008, 07:28 AM

My recruit has his first show tonight. Someone who is unable to make the show went online and placed an 80.00 order. One problem he doesn't have a website! He is calling the solution center to see if they can move the order. If they can't move it the woman has 3 days to cancel right? So she could just call in and cancel and then place the order with him via email? Thanks.

Sheila · 11-07-2008, 08:16 AM

The customer should be able to go back in & cancel the order online if they JUST did it & it hasn't been processed yet.

DebbieJ · 11-07-2008, 08:26 AM

They will most likely have to wait until the order is received by the customer, cancel it, have fed ex pick it up, and then they'll be refunded.

In the meantime, that customer can place the order with you and just know that they their card will be charged again so they may have two $80 charges floating out there until the return is processed.

chefmoseley · 11-07-2008, 08:35 AM

I thought all of our orders had 3 days that they could cancel within? She just did the order online yesterday.

DebbieJ · 11-07-2008, 08:39 AM

Well then call right now instead of posting here! HO can tell you what they can do.

11-07-2008, 07:28 AM	#1
chefmoseley Location: Delaware Posts: 422 Best Show: 1035. Experience: 1 # of Shows: 27 My Mood:	Missing order My recruit has his first show tonight. Someone who is unable to make the show went online and placed an 80.00 order. One problem he doesn't have a website! He is calling the solution center to see if they can move the order. If they can't move it the woman has 3 days to cancel right? So she could just call in and cancel and then place the order with him via email? Thanks.

11-07-2008, 08:16 AM	#2
Sheila Location: Okinawa, Japan Posts: 1,788 Best Show: $1,562 Experience: 2 # of Shows: 70 My Mood:	Re: Missing order The customer should be able to go back in & cancel the order online if they JUST did it & it hasn't been processed yet.

11-07-2008, 08:26 AM	#3
DebbieJ Location: The rolling plains of suburban Chicago Posts: 10,297 Best Show: 2760 Experience: 3 # of Shows: 250 My Mood:	Re: Missing order They will most likely have to wait until the order is received by the customer, cancel it, have fed ex pick it up, and then they'll be refunded. In the meantime, that customer can place the order with you and just know that they their card will be charged again so they may have two $80 charges floating out there until the return is processed.

11-07-2008, 08:35 AM	#4
chefmoseley Location: Delaware Posts: 422 Best Show: 1035. Experience: 1 # of Shows: 27 My Mood:	Re: Missing order I thought all of our orders had 3 days that they could cancel within? She just did the order online yesterday.

11-07-2008, 08:39 AM	#5
DebbieJ Location: The rolling plains of suburban Chicago Posts: 10,297 Best Show: 2760 Experience: 3 # of Shows: 250 My Mood:	Re: Missing order Well then call right now instead of posting here! HO can tell you what they can do.

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