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Increasing Sales Just want to sell at a higher level each month? Need a push for an incentive?

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Old 10-30-2009, 12:34 AM   #21
 
Location: Port Hueneme
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Default Re: Widget?

Anyone that has funky/hi tech phones have 'widgets'... like if u have a touch screen phone with a menu that pops in and out... those calendars/clocks/bday reminders/etc are called 'widgets' don't know how that will correllate into a website, on a phone it's like a bookmark, so this will be interesting.
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Old 10-30-2009, 10:42 AM   #22
 
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Location: Louisville, KY
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Default Re: Widget?

Well, it's still there. It still isn't doing anything either. I tried to copy it...


Use The Pampered Chef® Widget to
drive people to your Personal Web Site

I have been emailing and talking w/HO office a lot about our website these last few months. If customer care is what sets us apart from other stores then I think we need email options that are not begging for bookings, recruits and leads.

Here is part of one of the letters I sent HO after talking to them:

I have a few suggestions:


Firstly, if there is a major change in policy it needs to be announced at conference and then again in an email with a subject line that states change for ____ item, policy, etc. I read everything when it first comes out. I also get so many emails and Newsletters that they all tend to look alike. I need fresh and exciting. Even though we had a full 2 pg spread in KCN I missed the details. I was shocked when I learned that using aerosol cooking sprays on the Executive Cookware is considered misuse and would void the warranty. It didn't say that when that cookware first came out. If using such spray on any nonstick surface will cause build up - isn't sharing that at our shows a valued tip that customers need to know? Add the superior quality of our cookware and all consultants sales and bookings should increase.

Secondly, I think we should offer emails from our personal websites that offer valued customer care tips. I have been told by customers that they didn't always read my emails until I started telling them to "Read Middle"
where I added what I want them to know. Every email that we have now sounds like we are begging for sales, bookings or recruits. The customer care tip should have a subject line that is suggesting that if they read this they will be wowed! We have a great warranty. Sharing that we offer a 1 year warranty in easy to read detail rocks! Most other stores pale in comparison. But, by sharing the different warranties customers will learn that not everything has a lifetime warranty. We could add seasonal "Show Stopper" tips from the past, seasonal recipes and even recipes or tips that tie in w/ the monthly special.

I'm hoping technical support could find a way for me to print multiple "Gift Receipts" on one page. To discourage multiple people on one form maybe this would only work when just one form of payment is used. This way I could encourage gift giving without having to print out 9 pages for 1 guest or hand write $0.18 of receipts. This "gift receipt would also let the giver know the recipient won't know the amount they paid or might not have paid if they are the host or the item was a bonus item.

I probably will think of more suggestions. I had them, but I had a consultant stop by and lost my momentum

After almost 11 years I still love this company, and I still get excited when I see the FedEx truck in my neighborhood. But I feel like this last year I have been wasting a lot of my time- not helping others. It frustrates me not one of the 4 people on my list (trying to help or HO leads)purchased their products from me. I can't help them. I'll keep trying because I know it is the right thing to do. They paid for their products knowing that they are buying quality items with a name brand they can trust. I want to make sure this isn't going to be a growing trend. If we take action and train the consultants, hosts and guests right then hopefully I can go back to coaching for success, rather than problem solving(or not).

Please let me know what you think.

Last edited by Chefgirl2; 10-30-2009 at 11:50 AM.. Reason: Typo
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Old 10-31-2009, 11:48 AM   #23
 
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Location: Oklahoma
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Default Re: Widget?

Those are some great suggestions. To be honest, my website doesn't make any money for me. It never pays for itself...as far as getting orders there. But, I feel that it is a valuable tool for customers to be able to use. I want them to go to my website...not the PC website...to look at the catalog...if they don't have a current one. I absolutely hate, the emails. I hate that every time I want to host my own show...which is every month...and I want to send emails I have to retype everyones email address into a guest list. There has to be an easier way to do most things on our sites.
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Old 10-31-2009, 08:01 PM   #24
 
Location: Red Lion, PA
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Default Re: Widget?

I don't have the get widget button, and I have the premium tools, guess I have to wait till the 4th to find out...
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Old 10-31-2009, 09:51 PM   #25
 
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Location: NC
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Default Re: Widget?

Quote:
Originally Posted by Chefgirl2 View Post
Well, it's still there. It still isn't doing anything either. I tried to copy it...


Use The Pampered Chef® Widget to
drive people to your Personal Web Site


I have been emailing and talking w/HO office a lot about our website these last few months. If customer care is what sets us apart from other stores then I think we need email options that are not begging for bookings, recruits and leads.

Here is part of one of the letters I sent HO after talking to them:

I have a few suggestions:


Firstly, if there is a major change in policy it needs to be announced at conference and then again in an email with a subject line that states change for ____ item, policy, etc. I read everything when it first comes out. I also get so many emails and Newsletters that they all tend to look alike. I need fresh and exciting. Even though we had a full 2 pg spread in KCN I missed the details. I was shocked when I learned that using aerosol cooking sprays on the Executive Cookware is considered misuse and would void the warranty. It didn't say that when that cookware first came out. If using such spray on any nonstick surface will cause build up - isn't sharing that at our shows a valued tip that customers need to know? Add the superior quality of our cookware and all consultants sales and bookings should increase.

Secondly, I think we should offer emails from our personal websites that offer valued customer care tips. I have been told by customers that they didn't always read my emails until I started telling them to "Read Middle"
where I added what I want them to know. Every email that we have now sounds like we are begging for sales, bookings or recruits. The customer care tip should have a subject line that is suggesting that if they read this they will be wowed! We have a great warranty. Sharing that we offer a 1 year warranty in easy to read detail rocks! Most other stores pale in comparison. But, by sharing the different warranties customers will learn that not everything has a lifetime warranty. We could add seasonal "Show Stopper" tips from the past, seasonal recipes and even recipes or tips that tie in w/ the monthly special.

I'm hoping technical support could find a way for me to print multiple "Gift Receipts" on one page. To discourage multiple people on one form maybe this would only work when just one form of payment is used. This way I could encourage gift giving without having to print out 9 pages for 1 guest or hand write $0.18 of receipts. This "gift receipt would also let the giver know the recipient won't know the amount they paid or might not have paid if they are the host or the item was a bonus item.

I probably will think of more suggestions. I had them, but I had a consultant stop by and lost my momentum

After almost 11 years I still love this company, and I still get excited when I see the FedEx truck in my neighborhood. But I feel like this last year I have been wasting a lot of my time- not helping others. It frustrates me not one of the 4 people on my list (trying to help or HO leads)purchased their products from me. I can't help them. I'll keep trying because I know it is the right thing to do. They paid for their products knowing that they are buying quality items with a name brand they can trust. I want to make sure this isn't going to be a growing trend. If we take action and train the consultants, hosts and guests right then hopefully I can go back to coaching for success, rather than problem solving(or not).

Please let me know what you think.
That's really interesting. Keep us posted if you find out anything further. Widgets are usually used in a Webpage. (like mini-ads for example?)...how else would you "drive traffic" to your PWS. I'm wondering if they are testing out something that would allow us to do more on the internet in the future?? We shall see!
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