host not responding

marciem · 04-16-2008, 08:49 PM

Hey all I need some advice

I have a show booked on sun that I booked from a home trade show 3 months ago. We were in contact in the beginning, and again about 3 weeks ago- she has several guests who checked yes on e-invite. She told me 3 weeks ago that she was doing the sun run (a 10km run) on the same day. I asked her if she still wanted to do the show on that day she said yes. the problem is she has not chosen a recipe yet and I have been trying since last week to get a hold of her but I only have 1 phone number and the voicemail box is full- I have e-mailed her 3 times and got nothing back. When I talked to her 3 weeks ago she had changed the location from her house to a hall. Its a good 1 hour drive for me to get to this show- I do not want to show up and have no one there. I'm freakin out a bit!!!

leftymac · 04-16-2008, 09:05 PM

Quote:

Originally Posted by marciem

Hey all I need some advice

I have a show booked on sun that I booked from a home trade show 3 months ago. We were in contact in the beginning, and again about 3 weeks ago- she has several guests who checked yes on e-invite. She told me 3 weeks ago that she was doing the sun run (a 10km run) on the same day. I asked her if she still wanted to do the show on that day she said yes. the problem is she has not chosen a recipe yet and I have been trying since last week to get a hold of her but I only have 1 phone number and the voicemail box is full- I have e-mailed her 3 times and got nothing back. When I talked to her 3 weeks ago she had changed the location from her house to a hall. Its a good 1 hour drive for me to get to this show- I do not want to show up and have no one there. I'm freakin out a bit!!!

I would call her and leave a message saying something like "I have been trying to reach you to plan your show but have been unable to and have not her from you. So, unless I hear from you I will assume that you wish to cancel your booking". If she still wants the show, she'll get in touch.

fikibiff · 04-16-2008, 09:06 PM

Just keep trying. Give her the recipe options in an e-mail and say that if you don't hear from her by Fri morning that option x (what ever you choose) will be the one and here is the ingredient list.

legacypc46 · 04-16-2008, 09:30 PM

As stressful as it is being in limbo, I wouldn't cancel yet. She could be overly busy and stressing with life stuff. The fact she sent out invites via your site and she has rsvps is a good sign. Is it possible there has been a family emergency?

I like Niki's suggestion regarding the recipe. If she is genuinely busy, she may appreciate an email with no more than three choices (designate one as the selection if you don't hear back from her).

good luck

Kitchen Diva · 04-16-2008, 09:52 PM

Quote:

Originally Posted by leftymac

I would call her and leave a message saying something like "I have been trying to reach you to plan your show but have been unable to and have not her from you. So, unless I hear from you I will assume that you wish to cancel your booking". If she still wants the show, she'll get in touch.

She can't leave her a message, because she already said that the lady's voice mail box is full.

dannyzmom · 04-16-2008, 10:39 PM

I just found this in my files on my hard drive...seems it might be useful in this situation...

leftymac · 04-17-2008, 04:25 AM

Quote:

Originally Posted by Kitchen Diva

She can't leave her a message, because she already said that the lady's voice mail box is full.

I never claimed to read things thoroughly!

wadesgirl · 04-17-2008, 06:36 AM

Tough situation, since you cannot actually leave her a message and who knows how often she checks her email. I would try to get a "call your guests" reminder post card and mention at the bottom that you haven't heard from her. If she's close and you get it in the mail today, she should get it tomorrow.

jbachen · 04-17-2008, 08:22 AM

Ooh, I like wadesgirl's idea... You could always just print up one of your emails and drop it in the mail today... Hopefully it will get there tomorrow or Saturday. And I agree with the three recipes and the one designated as the choice if you don't hear back. Good luck!

chefjwr · 04-17-2008, 08:45 AM

Yes, Yes snail mail. Be sure to be clear that you need to hear from her and what you will do if you can't get in touch with her. ex. I will assume that you would like to reschedule your show or --- I will be there at the appointed time. I don't recommend the second option.

scottcooks · 04-17-2008, 11:31 PM

brrrr... I don't like the tone of the "wanted" poster. Christie Northup says to get NAPEF - name, address, phone, email, fax to contact your hosts. This can be some of, why.

The hostess surely has the intent to show, having used eVites. Just aim a particular recipe with a shopping list to her - then leave her options to call you to engage in 2 other alternative recipes. Tell her you need an RSVP number of guests in case you'll need to prepare a second food item b/c there are more than 12 people in attendance.

Thank her profusely and work WITH her, not against her - she has not been unkind to you, just ovewhelmed with other life. Be professional, keep the high road.

Definitely send her something if you have not yet, as well. I use Nancy's Artwork postcards (not sure what I'll use when they get used up!) and 2 host coaching calls. I also coach hosts when I give them a packet and balloons. I tell them if I see balloons, I'll give them a dollar off their order for each balloon - up to 10. If she's going to go to the trouble of outdoor balloons, folks are going to spot her house. If she spends $$ to helium-fill them, all the better; and you are still only reimbursing her $10.

marciem · 04-17-2008, 11:46 PM

Last night I got through on the phone her husband answered- I introduced myself, told him the situation and asked him to have her call me- No call today and the voicemail is still full so I can't leave a message. On my last e-mail I again asked her what recipe she wanted to do and outlined her responsibility as a host to provide the ingredients for the recipe. Because it is at a hall I asked if there was an oven or microwave. I asked her how the guest list was coming along and gave her some tips- standard host coaching stuff. Her reply to this e-mail was one sentence- the hall had an oven- again no mention of the recipe, no update on guests. I get the feeling she is trying to get out of providing the food. Like I said earlier I gave her the opportunity to reschedule because it seems like shes not into it. Is this normal?- I'm new to the business

marciem · 04-17-2008, 11:55 PM

oh and love the MIA host poster!

legacypc46 · 04-18-2008, 04:41 AM

the one line response may indicate that she truly is extremely busy....and my guess is she hasn't really gotten around to choosing a recipe (and has no appreciation for the stress that puts on a consultant)...at this point, plan on making whatever you designated as the default recipe.

If you show up and there's no food, that was her choice. She has the right to be irresponsible, but not the right to make you feel bad about it.

cincychef · 04-19-2008, 08:59 PM

I think if you are really worried there wont be any food, I would bring something to demo. A carrot, potato, cucumber. Or I always keep the ingrediants for the Turtle Fudge Skillet Cake on hand to bring for something like this, it is only 3 items so it is not that expensive and it is a great wow recipe. Also some hosts are like this, they don't want to be coached and they are hard to get ahold of sometimes they still have great parties, so good luck!

marciem · 04-19-2008, 11:54 PM

the skillet cake sounds like a good idea thanks!

dannyzmom · 04-20-2008, 06:31 AM

When is this show schedule for?

cdnsue · 04-21-2008, 04:26 PM

Marcie, how did your show go?

I was thinking of you as I watched all the Sun Runners trickle back into town after the run. Hope things went well!

04-16-2008, 08:49 PM	#1
marciem Location: Surrey BC Posts: 12 Best Show: 1200 Experience: 1 # of Shows: 30	host not responding Hey all I need some advice I have a show booked on sun that I booked from a home trade show 3 months ago. We were in contact in the beginning, and again about 3 weeks ago- she has several guests who checked yes on e-invite. She told me 3 weeks ago that she was doing the sun run (a 10km run) on the same day. I asked her if she still wanted to do the show on that day she said yes. the problem is she has not chosen a recipe yet and I have been trying since last week to get a hold of her but I only have 1 phone number and the voicemail box is full- I have e-mailed her 3 times and got nothing back. When I talked to her 3 weeks ago she had changed the location from her house to a hall. Its a good 1 hour drive for me to get to this show- I do not want to show up and have no one there. I'm freakin out a bit!!!

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04-16-2008, 09:06 PM	#3
fikibiff Location: Belgium, Wi Posts: 368 Best Show: 1300 Experience: 1 # of Shows: 29	Just keep trying. Give her the recipe options in an e-mail and say that if you don't hear from her by Fri morning that option x (what ever you choose) will be the one and here is the ingredient list.

04-16-2008, 09:30 PM	#4
legacypc46 Location: retirement central (florida) Posts: 2,511 Best Show: 1800+ Experience: 3 # of Shows: 200+	As stressful as it is being in limbo, I wouldn't cancel yet. She could be overly busy and stressing with life stuff. The fact she sent out invites via your site and she has rsvps is a good sign. Is it possible there has been a family emergency? I like Niki's suggestion regarding the recipe. If she is genuinely busy, she may appreciate an email with no more than three choices (designate one as the selection if you don't hear back from her). good luck

04-17-2008, 06:36 AM	#8
wadesgirl Location: Iowa Posts: 7,559 Best Show: 2009 Experience: 3 # of Shows: 216 My Mood:	Tough situation, since you cannot actually leave her a message and who knows how often she checks her email. I would try to get a "call your guests" reminder post card and mention at the bottom that you haven't heard from her. If she's close and you get it in the mail today, she should get it tomorrow.

04-17-2008, 08:22 AM	#9
jbachen Location: NJ Posts: 620 Best Show: 701.00 Experience: >1 # of Shows: 19 My Mood:	Ooh, I like wadesgirl's idea... You could always just print up one of your emails and drop it in the mail today... Hopefully it will get there tomorrow or Saturday. And I agree with the three recipes and the one designated as the choice if you don't hear back. Good luck!

04-17-2008, 08:45 AM	#10
chefjwr Location: Allen, Texas Posts: 602 Best Show: $1336 Experience: 1+ # of Shows: 40	Yes, Yes snail mail. Be sure to be clear that you need to hear from her and what you will do if you can't get in touch with her. ex. I will assume that you would like to reschedule your show or --- I will be there at the appointed time. I don't recommend the second option.

04-17-2008, 11:31 PM	#11
scottcooks Location: Bellevue, WA Posts: 1,130 Best Show: $3300 Experience: 4 # of Shows: 205	brrrr... I don't like the tone of the "wanted" poster. Christie Northup says to get NAPEF - name, address, phone, email, fax to contact your hosts. This can be some of, why. The hostess surely has the intent to show, having used eVites. Just aim a particular recipe with a shopping list to her - then leave her options to call you to engage in 2 other alternative recipes. Tell her you need an RSVP number of guests in case you'll need to prepare a second food item b/c there are more than 12 people in attendance. Thank her profusely and work WITH her, not against her - she has not been unkind to you, just ovewhelmed with other life. Be professional, keep the high road. Definitely send her something if you have not yet, as well. I use Nancy's Artwork postcards (not sure what I'll use when they get used up!) and 2 host coaching calls. I also coach hosts when I give them a packet and balloons. I tell them if I see balloons, I'll give them a dollar off their order for each balloon - up to 10. If she's going to go to the trouble of outdoor balloons, folks are going to spot her house. If she spends $$ to helium-fill them, all the better; and you are still only reimbursing her $10.

04-17-2008, 11:46 PM	#12
marciem Location: Surrey BC Posts: 12 Best Show: 1200 Experience: 1 # of Shows: 30	Last night I got through on the phone her husband answered- I introduced myself, told him the situation and asked him to have her call me- No call today and the voicemail is still full so I can't leave a message. On my last e-mail I again asked her what recipe she wanted to do and outlined her responsibility as a host to provide the ingredients for the recipe. Because it is at a hall I asked if there was an oven or microwave. I asked her how the guest list was coming along and gave her some tips- standard host coaching stuff. Her reply to this e-mail was one sentence- the hall had an oven- again no mention of the recipe, no update on guests. I get the feeling she is trying to get out of providing the food. Like I said earlier I gave her the opportunity to reschedule because it seems like shes not into it. Is this normal?- I'm new to the business

04-17-2008, 11:55 PM	#13
marciem Location: Surrey BC Posts: 12 Best Show: 1200 Experience: 1 # of Shows: 30	oh and love the MIA host poster!

04-18-2008, 04:41 AM	#14
legacypc46 Location: retirement central (florida) Posts: 2,511 Best Show: 1800+ Experience: 3 # of Shows: 200+	the one line response may indicate that she truly is extremely busy....and my guess is she hasn't really gotten around to choosing a recipe (and has no appreciation for the stress that puts on a consultant)...at this point, plan on making whatever you designated as the default recipe. If you show up and there's no food, that was her choice. She has the right to be irresponsible, but not the right to make you feel bad about it.

04-19-2008, 08:59 PM	#15
cincychef Location: Cincinnati, Ohio Posts: 338 Best Show: 1615 Experience: 4 # of Shows: 214	I think if you are really worried there wont be any food, I would bring something to demo. A carrot, potato, cucumber. Or I always keep the ingrediants for the Turtle Fudge Skillet Cake on hand to bring for something like this, it is only 3 items so it is not that expensive and it is a great wow recipe. Also some hosts are like this, they don't want to be coached and they are hard to get ahold of sometimes they still have great parties, so good luck!

04-19-2008, 11:54 PM	#16
marciem Location: Surrey BC Posts: 12 Best Show: 1200 Experience: 1 # of Shows: 30	the skillet cake sounds like a good idea thanks!

04-20-2008, 06:31 AM	#17
dannyzmom Location: Shivering at the bottom of Lake Superior Posts: 9,025 Best Show: 3649 Experience: 6 # of Shows: 430 My Mood:	When is this show schedule for?

04-21-2008, 04:26 PM	#18
cdnsue Location: Richmond, BC Posts: 11 Best Show: $2135 Experience: 8m # of Shows: 21	Marcie, how did your show go? I was thinking of you as I watched all the Sun Runners trickle back into town after the run. Hope things went well!