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06-22-2007, 09:38 AM
| #1 |
  Location: Indiana
Posts: 1,709 Best Show: 1192 Experience: 3 # of Shows: My Mood:  |  Doing a happy dance Ok, so a few months ago after my 1 recruit went inactive, I ran into her at a school function. She was telling me a horror story about how she was trying to return something for her aunt and was going through the ringer with home office. Her aunt was a good customer of mine and then of her's once she signed. I told her I would see what I could do because the aunt had a real bad taste in her mouth about PC and was telling everyone who would listen about her bad experience and was basically boycotting PC. I called her aunt and got the info. Long story short after getting firm with a few people at HO, I finally got it taken care of. The aunt was in tears when I talked to her because I had done this before. I didn't think it was a big deal, if I want my customers to be loyal to me, then I need to show them that I am serious about this business within reason. So, fast forward to this morning. She calls me again. Told me again how appreciative she is for what I did for her. She says she wants to have a show next week as a way to say Thank you. Most of you are probably thinking no big deal, but this lady never does parties for anyone, not even her niece when she was a consultant. She won't even attend parties. She will order(and order big), but parties just aren't her thing. She said she has had one party before, but that was 13 years ago!!! I am in such shock my hubby bout had to pick me up off the floor. I just hope for her sake that her guests don't want to payback for her never being at their shows. Now to find a sitter!!! She wants it on a night I normally don't do shows, but I wasn't going to be finicky since she is mainly doing this for me. Just goes to show you that going the extra mile for your customers within reason can really pay off in the end. Now I have a customer for LIFE! |
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06-22-2007, 09:44 AM
| #2 |
| Location: Leesburg FL
Posts: 58 Best Show: 1282.0 Experience: 1+ # of Shows: | Yeah That is awesome! |
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06-22-2007, 09:45 AM
| #3 |
   Location: praying for Paige (in MI)
Posts: 22,454 Best Show: 1300 Experience: 8 # of Shows: 272 | This just proves that it's all about the relationships! |
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06-22-2007, 08:47 AM
| #4 |
  Location: Shivering at the bottom of Lake Superior
Posts: 8,854 Best Show: 3649 Experience: 6 # of Shows: 430 My Mood:  | That's awesome! Just goes to show how important it is to provide excellent customer service! |
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06-22-2007, 09:03 AM
| #5 |
 Location: Georgia
Posts: 951 Best Show: 900.67 Experience: >1 # of Shows: | Woo hoo! that is great! |
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06-22-2007, 09:43 AM
| #6 |
 Location: Nebraska
Posts: 170 Best Show: 919 Experience: <1 # of Shows: | That is great news, Leslie. |
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06-22-2007, 10:17 AM
| #7 |
 Location: Northern California
Posts: 441 Best Show: 1236. Experience: 3 # of Shows: 246 My Mood:  | I love it! Way to go. It's all about the relationship. I've noticed my director has a hard time keeping some of her clients because she won't go the extra step for them. I have a neighbor who found out I sell PC and asked if I could return something for her, I found out she was my director's client so I let my director know. She said it was past a year and didn't have record of my neighbors order, so I should tell her to get a new one at her next show. So I just bought a new scoop for my neighbor, and she booked a catalog show. I live in a small town and have ran into past host of my director who haven't rebooked with her because of her customer service. Sorry, I went on about that. Any who............CONGRATS AND GOOD LUCK AT THE SHOW!!!!!!!! |
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06-22-2007, 12:26 PM
| #8 |
  Location: Pacific Northwest
Posts: 3,775 Best Show: 1031 Experience: 2 # of Shows: 60 My Mood:  | Whoo that is great!!!! It pays to give good customer service !! |
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06-22-2007, 12:39 PM
| #9 |
Posts: 45 Best Show: 445.00 Experience: >1 # of Shows: | yeah!!! That is great |
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06-22-2007, 12:51 PM
| #10 |
 Location: Denver, IN
Posts: 14,231 Best Show: $1,779 Experience: 5 # of Shows: 350 My Mood:  | Customer service is what separates "I know someone who sells PC" from "I have a great PC consultant." |
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06-22-2007, 02:59 PM
| #11 |
 Location: Houston, TX
Posts: 617 Best Show: 1354 Experience: 1+ # of Shows: | AWESOME for you!!!  |
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06-22-2007, 03:16 PM
| #12 |
 Location: Biloxi, MS
Posts: 29 Best Show: $1500 Experience: -1 # of Shows: | Wonderful! I hope you show turns out great! |
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06-22-2007, 07:43 PM
| #13 |
 Location: MA
Posts: 3,032 Best Show: 1800 Experience: 2 # of Shows: | What comes around goes around, I firmly believe in that!!!! Nice job! |
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06-22-2007, 09:03 PM
| #14 |
| Location: Ft Wayne
Posts: 189 Best Show: $1,200 Experience: 6 # of Shows: My Mood: | Awesome! Stephanie |
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