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Customer Care & Service Care for your Pampered Chef customers or some else will

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Old 10-26-2009, 02:28 PM   #1
 
Location: Northern Ohio
Posts: 21
Best Show: 845.32
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# of Shows: 3
Default Late order (argh!)

My mom hosted my very first show last Monday, and it went really well! There were over $840 in orders including some outside orders she got after the show, and she was very happy with her $165 in free products! Because it was my first show and I wanted to be sure that my mom got all of the free products she deserved, I called every ordering customer before I closed the show to make sure they didn't want to add anything or have orders to place for friends.

One woman had taken some catalogs to share with her coworkers, so I called her Saturday (I know, I waited a little longer than normal to close the show, but there were a few issues and outside orders to resolve) to see if she had any outside orders from coworkers. She said that she had only taken the catalogs to work on Thursday, so she didn't expect any orders for at least a week or two. Since I didn't want to wait that long to close my mom's show, I told the customer that if she had over $150 in outside orders, we'd make it into a catalog show, and if she had less than $150 in orders, I'd add it to my own launch show (which is this week).

So I finally closed my mom's show last night before I went to bed, and my mom called this morning and said that the customer who had taken the catalogs to work emailed my mom this morning and said she had several orders and wanted to know what to do with them! Argh! Less than 12 hours after I closed out the show! I know that I can still add the orders to another show, but I feel bad because I wanted my mom to get as many benefits as possible since she really went above and beyond in hosting my first show - I needed a lot of help since I'd never done one before.

Is there any way I can add them to my mom's show that has been submitted already? (I'm 99.9% sure that the answer is no, but I'm just checking.)
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Old 10-26-2009, 02:31 PM   #2
 
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Location: Mansfield, TX
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Default Re: Late order (argh!)

Unfortunately, no, you can't add them.
But, if the sales are at least $150, then you can make it a separate show and the lady who collected the orders can get the host benefit!!!
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