How to process return of broken stone

  1. #1

    Join Date
    Jan 2011
    Posts
    19
    I have never had to do this before and I have a customer who's stone broke...can someone point me in the right direction? Thanks!!!

  2. #2

    Join Date
    May 2010
    Location
    Candor, NY (central/Finger Lakes)
    Posts
    273
    Go to CC online and select Product Adjustment on the right side of the page and follow the instructions for processing the adjustment. The customer will have to send a piece of the stone back. This is all with the assumption that it's still within the guarantee.

  3. #3
    CS Leader esavvymom's Avatar
    Join Date
    Sep 2008
    Location
    NC
    Posts
    7,789
    Quote Quote by yankfan24 View Post
    Go to CC online and select Product Adjustment on the right side of the page and follow the instructions for processing the adjustment. The customer will have to send a piece of the stone back. This is all with the assumption that it's still within the guarantee.
    And that it was a customer order you did for her.

    If it was done under a different consultant, you'll need that consultant's name and the host's name/show date (should be on the receipt if she has given you one). Then call Customer Service. They'll walk you through what they need for the return authorization.

  4. #4

    Join Date
    Jan 2011
    Posts
    19
    awesome!! thank you! it's done now!

Similar Pampered Chef Threads

  1. Broken stone
    By KBPC09 in Customer Care & Service
    Replies: 2
    10-15-2010, 01:10 PM
  2. Help with broken stone
    By Deeder in Customer Care & Service
    Replies: 4
    09-04-2008, 04:09 PM
  3. Broken item return?
    By sherid in Customer Care & Service
    Replies: 14
    03-31-2008, 07:07 AM
  4. Older stone broken
    By KHolmes in Customer Care & Service
    Replies: 1
    05-23-2007, 11:23 AM
  5. Broken Stoneware return
    By ivykeep in Customer Care & Service
    Replies: 23
    05-20-2007, 01:37 PM

Tags for this Thread