Hostess moved to England, problem doing returns.......

Lisa/ChefBear · 02-28-2009, 09:41 AM

Hi all,
I've got a problem and PC is being NO help. Any ideas on how I can help this good customer/hostess out???

She had a show and bought the 12" Exec. pan, now it's having problems. They are moving to England, she's leaving the pan with her sil to do the return and asked that it be shipped to her in England, assuming PC would do that.

WRONG, since I'm a US consultant they will ONLY ship returns to US, and I've checked prices to send her the pan, it's MORE than the cost of a new pan.

Any ideas, suggestions on how I can do this without costing us an arm and a leg.

So I said, it sucks for her, for family to NOW to have opportunity to go to England because PC won't honor any warrantees on ANY of her products, as she's a US customer now living in England. I said we have consultants in England, why can't the England part send her a pan?? NOPE, as they can't do an international return.

I'm so PO'd right now it's not funny!! Her and her family have been great customers of mine and if I can't help her I think I'm gong to loose a big family worth of customers.

Ugh!!

Lisa

DebbieJ · 02-28-2009, 10:54 AM

Is she military? PC will ship to an APO address.

Lisa/ChefBear · 02-28-2009, 11:21 AM

No, they are not Military, but moving there for job reason.

If this was returned to me and I shipped it to England, Shipping costs would be almost $200.00, so this is not an option, as I'm sorry, I just can't write that off.

Lisa

pamperedlinda · 02-28-2009, 11:23 AM

When is she moving? Can you talk to a supervisor at HO and get the return expedited for her? Maybe overnight shipping?

Lisa/ChefBear · 02-28-2009, 11:28 AM

They leave this Weds.AM, as we're in PA. I found about them leaving and problem with pan way too late is part of the problem. What makes it more frustrating, couldn't do adjustment on line, waiting on hold 2 different times for over 2 hours each time (no return you call and keep place in line) and had to leave, so had to hang up. I did email to solutions Center and have still rec'd no response, tried again this morning and finally got through to live person who told me, so sorry, nothing we can do.

I'm still trying to come up with something so my hostess can have her pan.

Lisa

nikked · 02-28-2009, 01:13 PM

Does she know anyone over there who is military? If they have a friend with an APO, they could use that address...

esavvymom · 02-28-2009, 01:51 PM

Would they be returning to the states in the future or her family going to visit her? Maybe her SIL can just hold on to it until someone visits?

DebbieJ · 02-28-2009, 03:38 PM

Do you or anyone near you have one NIB? Just give her that one and then do an adjustment to get a new one sent to you.

Or maybe just this once PC will send a new one out first and expedite it for you and you can return the defective one.

02-28-2009, 09:41 AM	#1
Lisa/ChefBear Location: NE PA Posts: 1,288 Best Show: $4 K Experience: 4 # of Shows: 289 My Mood:	Hostess moved to England, problem doing returns....... Hi all, I've got a problem and PC is being NO help. Any ideas on how I can help this good customer/hostess out??? She had a show and bought the 12" Exec. pan, now it's having problems. They are moving to England, she's leaving the pan with her sil to do the return and asked that it be shipped to her in England, assuming PC would do that. WRONG, since I'm a US consultant they will ONLY ship returns to US, and I've checked prices to send her the pan, it's MORE than the cost of a new pan. Any ideas, suggestions on how I can do this without costing us an arm and a leg. So I said, it sucks for her, for family to NOW to have opportunity to go to England because PC won't honor any warrantees on ANY of her products, as she's a US customer now living in England. I said we have consultants in England, why can't the England part send her a pan?? NOPE, as they can't do an international return. I'm so PO'd right now it's not funny!! Her and her family have been great customers of mine and if I can't help her I think I'm gong to loose a big family worth of customers. Ugh!! Lisa

02-28-2009, 10:54 AM	#2
DebbieJ Location: The rolling plains of suburban Chicago Posts: 10,911 Best Show: 2760 Experience: 5 # of Shows: 400+ My Mood:	Re: Hostess moved to England, problem doing returns....... Is she military? PC will ship to an APO address.

02-28-2009, 11:21 AM	#3
Lisa/ChefBear Location: NE PA Posts: 1,288 Best Show: $4 K Experience: 4 # of Shows: 289 My Mood:	Re: Hostess moved to England, problem doing returns....... No, they are not Military, but moving there for job reason. If this was returned to me and I shipped it to England, Shipping costs would be almost $200.00, so this is not an option, as I'm sorry, I just can't write that off. Lisa

02-28-2009, 11:23 AM	#4
pamperedlinda Location: Georgia Posts: 10,494 Best Show: 2258 Experience: 6 # of Shows: 360 My Mood:	Re: Hostess moved to England, problem doing returns....... When is she moving? Can you talk to a supervisor at HO and get the return expedited for her? Maybe overnight shipping?

02-28-2009, 11:28 AM	#5
Lisa/ChefBear Location: NE PA Posts: 1,288 Best Show: $4 K Experience: 4 # of Shows: 289 My Mood:	Re: Hostess moved to England, problem doing returns....... They leave this Weds.AM, as we're in PA. I found about them leaving and problem with pan way too late is part of the problem. What makes it more frustrating, couldn't do adjustment on line, waiting on hold 2 different times for over 2 hours each time (no return you call and keep place in line) and had to leave, so had to hang up. I did email to solutions Center and have still rec'd no response, tried again this morning and finally got through to live person who told me, so sorry, nothing we can do. I'm still trying to come up with something so my hostess can have her pan. Lisa

02-28-2009, 01:13 PM	#6
nikked Location: Albuquerque NM Posts: 2,021 Best Show: 1210 Experience: ?? # of Shows: 97 My Mood:	Re: Hostess moved to England, problem doing returns....... Does she know anyone over there who is military? If they have a friend with an APO, they could use that address...

02-28-2009, 01:51 PM	#7
esavvymom Location: NC Posts: 6,590 Best Show: 768 Experience: 4 # of Shows: My Mood:	Re: Hostess moved to England, problem doing returns....... Would they be returning to the states in the future or her family going to visit her? Maybe her SIL can just hold on to it until someone visits?

02-28-2009, 03:38 PM	#8
DebbieJ Location: The rolling plains of suburban Chicago Posts: 10,911 Best Show: 2760 Experience: 5 # of Shows: 400+ My Mood:	Re: Hostess moved to England, problem doing returns....... Do you or anyone near you have one NIB? Just give her that one and then do an adjustment to get a new one sent to you. Or maybe just this once PC will send a new one out first and expedite it for you and you can return the defective one.

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