HELP I messed up

LCOLACHICO

Hi Guys

I have been with PC for a yr, and I really have not had to many shows..
(whole new thread needed LOL) None the less I love it

But here is my issue.. I am getting ready to close my 1st show here in TX and I messed up.. For some reason I did not know that my Host could Not use her 1/2 priced items along with her earned $$$ from the show.. I don;t know what I was thinking !!! Would have helped if I had read the fine print at the bottom.. right LOL

I met with her today and we were closing her show and it would not let me do it.. I honestly thought I had an issue with PP... I told her that I would go home and call tech support and I would get back to her tonight..

So before I did that I called my director and asked her ... and their I learn that my host can not use both together ...

I feel like a stupid stupid _____ something...

I have 3 booking off of her show 1 friend, a daughter and A niece...
Any advice as to handle my mess up would be great..

Jen(my director) and I talked and she said to tell her that she can pay the money for the two 1/2 priced items and still have 30.00 free credit or I can put the stone that she wanted toward the credit and she can then pick a different 1/2 priced item... and then just pay for the dcb @ 1/2 price..

Man I am sorry.. I just am looking for different wording.. I have to deal with this 2 day...

thanks Lara

wadesgirl

I would just let her know that you misunderstood the host benefits. She may be willing to work with you on it.

JAE

Lara, has anyone helped you yet? You posted an hour ago and I'm surprised there are no replies. I think you just need to do what your director said to do and apoligize. Tell your host that you're a beginner and you misunderstood. It happens. Give her a Season's Best or some other small gift if she seems upset. Hope this helps.

pamperedharriet

I too would explain that you are new and you made a mistake but have now learned from it. I am sure she will understand. If she doesn't there isn't much you can do and I agree with what your director told you to do. A small token like Jae wrote would be a nice gesture.

princessmeshelle

can you not explain that you were wrong and for some reason it's against policy and the FPV can't go toward the other 1/2 of the 1/2 price? i would apologize for your misunderstanding of the policy, and ask how she wants to handle it. if i was a customer in the same place i would appreciate the consultant being honest about it and telling me the deal straight. give her the options politely and let her decide. that is just me though... HTH

LCOLACHICO

update.. it went terrible !! I called her an tried to explain the situation that the FPV can't be used towards the half priced items.. and she cut me off and said I don't understand.. so I used the chart the pc gives us as a guide and I walked her through the guest sales, the FPV, and the 1/2 prices items and the discount.. so on..
as I started to explain what we can do.. she said call I call you in the morning I can't deal with this right now I have my daughter coming over and I need to tend to the dogs..

I am in tears... She didn't let me finish ... I can only imagine what thoughts that she is having...

She is my host that wanted to know what she got for 3 people booking shows from her party.. Bottom line is that we have I guess .. not had great communication.. I am not sure what her last consultant did for her.. but man this is a PITA ... I wanna toss the towel.. she is an older lady and the expectations are draining me...

Not to pat myself on the back.. but I got outside orders that I added to her show to help her meet the $600. and now I feel like Sh**..

Sorry guys.. I just feel so sad...

JAE

Don't feel sad. Maybe she was overwhelmed when you called. Make sure you ask her if it's a good time to talk.

Well, you can let her know how much more she is getting because you added to the order. Apoligize for the misunderstanding. Have her look at the chart in the catalog while you are trying to explain it to her. Try not to go into what she or you thought it was. Just tell her what the deal is.

Then you can tell her that she will get the same host special (60% off item) as the hosts when they hold their shows. So if one of them holds her show in November this host will also get the 60% off one of the stoneware pieces that are the host special in November. If one has a December show than this hosts may pick one of the 60% off host specials for December.

ChefBeckyD

Leah, I am so sorry she is treating you this way. JAE has given you some good guidelines to use in dealing with her...and I know it's easier said than done - but don't take it personally. It sounds like she has been difficult since the beginning. Do what you can to make things right (within reason) and then, just try to let it go.

(((Hugs)))

LCOLACHICO

she just called back and said that she is DONE with PC .. she said that her daughter pulled her order.. as of now she is going to call everyone in the morning and tell them that she is done with pc and ask if they still want to mk an order.. if not she said that she just wants me to send every ones back and she is done. she said that she is going to tell everyone that she will Never do or go to a PC show again..

I told her I understand.. and I am sorry.. its not that you don't get your $115. in FP
its just that you can't use it along with the 1/2 price items..
not to much more I could say.. she asked for a # to call PC to complain because she states that the catalog is misleading..

I told her I am so sorry.. .that I miss understood the benefits, and that I should have read the fine print .. that states you cannot use 1/2 price with the FPV...
what a mess!!! to top it off this was the show that was going to get me from going inactive... I just moved here and it has been so hard... and now this.. sorry... guys.
just venting..

I asked her to please let me know in the morning what she would like to do, because I did add a few outside orders to her show and I do need to submit those either way ..
I told her that I did not want to make them wait over the weekend.. even though I know that it won't be processed till monday anyway...

so sad...

JAE

She's so not a nice person. Lara, you deserve better. Everyone makes mistakes, and when she makes one, I hope she feels guilt ridden and full of shame when she remembers how horribly she treated you.

That reminds me that I owe the grocery store checkout lady an apology. I was a little too annoyed with her. I felt bad even while I was standing in line being annoyed.

stefani2

Lara - I am REALLY SORRY that you are having to deal with this! It sounds like she is annoyed/busy in her life and doesn't have time to deal with it - I SO wouldn't take it personal (although easier said than done) because are obviously sincere in your apology! I think you did/said all that you can - and I am sorry she was SO NOT understanding.....

janezapchef

Oh my gosh! PITA indeed! What is this mistake actually working out to be cost-wise? $30? Seriously, this lady is WAAAAY overreacting! I am so sorry you are having to deal with this. As someone else said, try not to take it personally. I know that is impossible, but she is blowing this thing so out of proportion it's rediculous! Try not to be sad either. I would highly suggest having this show shipped to your house if anyone keeps their order on her show. Who knows if you will get those OSO's from her when it arrives!

wadesgirl

Don't let this one person ruin your business! You don't know what's going on in her personal life and she's just taking it out on you! I too would call HO and let them know what's going on. That way if she complains about you, you can let them know that you did what you could do for the situation.

cathyskitchen

Sounds like this lady is expecting you to hand over your hard-earned commission in addition to all of the stuff she gets for hosting. She's obviously used to getting what she wants and pouting if she doesn't get it. Don't give in to her. She may realize the error of her ways and just submit the show after she's had time to cool off. Everyone makes mistakes, so don't worry about it. It sounds like you tried to explain your mistake and help her figure out what to do, but she was too focused on what she WASN'T getting to realize all that she WAS getting. And by having people cancel orders, she's getting even less now. That's her loss. You don't need people like her to keep your business going - there are plenty of nicer people out there. Keep looking, you'll find them.

LCOLACHICO

Thank you !! ALL of You !! I can't begin to tell you how thoughtful you all are..
I have decided that the world is just NOT a nice place.. and I will be counting the days till the Good LORD returns.. LOL

Really serious it is not worth it, it just makes it hard when "you" try and be a nice and honest person.. it really brings you heart ache ...

And she keeps referring to her last consultant and she called a few minutes ago.. and I finally said Sondra.. you said that the last show you hosted was 7- 11 yrs ago.. and I am not sure I understand what your consultant did for you... gave you perks for getting booking from you show.. and always added tons of FREE items for you.. and you said that you always got to use your FPV towards your 1/2 priced items.. and you asked me how she got around it... I said I am not sure... and really I can't explain it.. but I can tell you everything I do I enter on the computer and I can not change the codes.. on the other hand I am not saying that your previous consultant did this... but on paper you can change a lot .. the ways you can enter things.. and honestly Sondra.. I am not like that .. I am an honest person and I like to keep it that way.. if I could change something for you I would.. but not in a decieving way..
and I said I was sorry again..


SO as of now.. she said that she will re configure her order and that she will call me in the morning and let me know what she would like to do.. and as for the other 2 shows that I am supposedly going to do.. she just will not be at them..
I am sorry to say.. if you are not mad at me and you are mad at PC you sure are not making that clear to me.. and I am not your OLD consultant.. and now that I think about it .. I remember you saying that you did not like her and that is why you never booked a show with her... wow .. look what a little time reflection does for me LOL

Another.. question for you guys.. her Niece lives in Allen Tx .. that is 1 1/2 hours from where I live.. I am thinking of calling HO and asking to refer her to a consultant in that area.. I don't feel up to that kind of drama ... will Sondra still get a discount for Nov if someone else does the show.. ?? thanks again for all your advice..

gingertannery

If Sondra's niece booked a party off of her.. and it is entered on PP3.. Then Sondra can get the host special at nieces party as long as it is held within 6 months of Sondra's party. I hope that is clear. The booking follows the host. She will need to enter her PC host # though. -it comes with her order (on a card)
So sorry about this lady.. It is not the norm. Just bless and release.. as everyone says here. It works. If you decide to do the niece's party in Allen, it doesn't sound like Sondra will be there. Or you can find someone else to do it. That would be understandable.. to run the other way.. geeze.. what a grouch.
anyway.. Welcome back to PC. At least you now have that "hard one" behind you.. up hill from here... gonna get better.. clear sailing now.. LOL

janezapchef

Yes, the host booking benefit is attached to the host (with the host number), not the consultant. Also, not that you want to help this lady out one bit after all of this but, you might want to let her know that if she does want to get the host specials from those bookings that you don't get paid commission on the 60% off items. By not taking advantage of them, she's really hurting herself and her friends, but not you. Of course, you could deal with that later, when things die down a little.

FYI, I have been a consultant for over 8 years, and the various host benefits were never combined like she's trying to tell you. At least not in the last 8 years. If anything, the benefits have gotten better with the "new" host program! Before we switched to getting FPV, hosts had to spend "points" (much like how we redeemed our points as consultants for the latest promotion), and they had to add up exactly or you lost whatever you didn't use. There was no discount off whatever you went over or anything like that.

I'm glad to hear you're feeling better. It is sometimes so hard to see the light at the end of the tunnel, but you have to believe it's there!

janezapchef

I guess I was posting at the same time as Ginger!

I forgot about the neice too... I would totally be "blessing" someone else with that show. If it was a good show or the host was someone you liked, that would be one thing, but I wouldn't be wanting anything related to this woman!

Good luck!

Yakmama

Also- if you still have everyone's orders- and she decides she wants to cancel the show and cancel everyone's orders- then I would individually call each person that ordered and submit a different show. Then I would put myself as the host and keep all the benefits- YOU DESERVE IT!

pamperedharriet

Years ago when hosts were rewarded points they got points for bookings which added to their rewards and depending on the total amount of the sales PC had bonus free gifts. That is how I got extra stoneware loaf pans and others--you didn't have a choice they gave you this on top of the points. This system we have now is so much better and easier for all.