Can't order #4372 Pink Bar Board and Knife @ show

AprilM · 10-24-2009, 10:56 PM

Please help...

A guest at my show put the #4372 Pink Bar Board and Knife on my paper order form at my show (she saw it on the PC website). I put in PC+ and it flags it (I read on PC website It's online only order).

I tried to see if I can order myself, to give to my customer, by attaching it to an soon to be submitted non-commision order via, personal, supply etc but can't.

If I order it online myself as a customer, to give to my customer, it will eat into my commision a bit via $4.25 for shipping (If I don't want to pass the cost to my customer to meet her expectations of what she has already paid)

I suppose my guest can order it online but seems like a bit of a hassle for her and would't she have to pay an additional $4.25 for shipping in addition to the $4.25 shipping she already paid at the show.

I suppose if I want to keep my customer happy I should just order it online myself, to give to my customer, and eat the $4.25.

I'm a bit miffed at PC for making this so hard.. Why doesn't PC allow these pink items to be included on the order forms for shows ??

Please provide feedback to a possible solution I may have overlooked.

Thanks

Paul for April

wadesgirl · 10-24-2009, 11:38 PM

I wouldn't eat the difference. Non-catalog items are only available to purchase online. Just like the outlet. I would call the customer and explain to her that you cannot attach it to a show. She can then choose to go online and buy it if she wants to.

Sheila · 10-25-2009, 08:27 AM

I agree. If you set a precedence now for allowing that, you'll have to keep it up later. Just explain that only items from the current catalog that they were viewing at the show can be accepted on an order form for a show and that if they want anything from the outlet or the HWC items, that they have to do a separate order online and pay direct shipping fees (more than the $4.25) based on the dollar amount that they are spending.

Jules711 · 10-25-2009, 07:57 AM

If she lives near you, I would send out a quick email to your customers mentioning pink stuff & the outlet. Save on shipping (since the idea is that you'd put all of the orders together into one order). The key is that you shouldn't have to do a bunch of deliveries when you get the order though. I typically end up with enough orders to get the 11% s/h. I also tend to put in an order for myself at the same time...gotta love the outlet! Of course you could also let people know they can order from the regular catalog as well.

10-24-2009, 10:56 PM	#1
AprilM Posts: 7 Best Show: Experience: # of Shows:	Can't order #4372 Pink Bar Board and Knife @ show Please help... A guest at my show put the #4372 Pink Bar Board and Knife on my paper order form at my show (she saw it on the PC website). I put in PC+ and it flags it (I read on PC website It's online only order). I tried to see if I can order myself, to give to my customer, by attaching it to an soon to be submitted non-commision order via, personal, supply etc but can't. If I order it online myself as a customer, to give to my customer, it will eat into my commision a bit via $4.25 for shipping (If I don't want to pass the cost to my customer to meet her expectations of what she has already paid) I suppose my guest can order it online but seems like a bit of a hassle for her and would't she have to pay an additional $4.25 for shipping in addition to the $4.25 shipping she already paid at the show. I suppose if I want to keep my customer happy I should just order it online myself, to give to my customer, and eat the $4.25. I'm a bit miffed at PC for making this so hard.. Why doesn't PC allow these pink items to be included on the order forms for shows ?? Please provide feedback to a possible solution I may have overlooked. Thanks Paul for April

10-24-2009, 11:38 PM	#2
wadesgirl Location: Iowa Posts: 6,993 Best Show: 2009 Experience: 3 # of Shows: 216 My Mood:	Re: Can't order #4372 Pink Bar Board and Knife @ show I wouldn't eat the difference. Non-catalog items are only available to purchase online. Just like the outlet. I would call the customer and explain to her that you cannot attach it to a show. She can then choose to go online and buy it if she wants to.

10-25-2009, 08:27 AM	#3
Sheila Location: Okinawa, Japan Posts: 1,065 Best Show: $1,364 Experience: <2 # of Shows: 54 My Mood:	Re: Can't order #4372 Pink Bar Board and Knife @ show I agree. If you set a precedence now for allowing that, you'll have to keep it up later. Just explain that only items from the current catalog that they were viewing at the show can be accepted on an order form for a show and that if they want anything from the outlet or the HWC items, that they have to do a separate order online and pay direct shipping fees (more than the $4.25) based on the dollar amount that they are spending.

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10-25-2009, 07:57 AM	#4
Jules711 Posts: 1,787 Best Show: 1,614 Experience: 5 # of Shows: My Mood:	Re: Can't order #4372 Pink Bar Board and Knife @ show If she lives near you, I would send out a quick email to your customers mentioning pink stuff & the outlet. Save on shipping (since the idea is that you'd put all of the orders together into one order). The key is that you shouldn't have to do a bunch of deliveries when you get the order though. I typically end up with enough orders to get the 11% s/h. I also tend to put in an order for myself at the same time...gotta love the outlet! Of course you could also let people know they can order from the regular catalog as well.