Do you think people are getting more rude?

susanr613 · 09-17-2009, 02:59 PM

now i'm thinking to write Home Office and suggest they put together a training on this....

janetupnorth · 09-17-2009, 03:40 PM

Good idea Susan. Customer service training is always good and also how not to let it hurt your ego or discourage you when you run across this...

susanr613 · 09-17-2009, 02:51 PM

Thanks Janet. HO provides great training on live situations or situations which are driven by the consultant. I'll post when I get a repsonse from my friend at HO.

pampcheflisa · 09-17-2009, 03:06 PM

Quote:

Originally Posted by BethCooks4U

I agree with what has been said so far here and it spills out in all areas. Drivers seem to be the worse and most dangerous. I don't know how often I've been cut off and then gotten signals from the other driver that it was MY fault even though I'm driving 5-9 miles over the limit in the middle lane... People cut in to take a parking spot you've been waiting for. They take the whole aisle in the grocery store and act like you are rude if you say "excuse me" (without an attitude) to get by or if you are looking for something (and NOT taking up the aisle) and they want something there they rudely push in your way to get what they want acting like you had a lot of nerve to be in their way. I feel like it's never my turn sometimes. Clerks at stores don't even look up or greet the customer and act like you have inconvenienced them by buying at their store. It goes on and on. People act like they are the only important person and are entitled to do what they want.

The cause? I think it's lots of things. Cell phones, email, internet... lots of things keep people from knowing how to interact with real people around them.

I agree completely with this, Beth. The radio station that I listen to calls it: "being the star in your own movie". In general, a lot of people have this sense of entitlement, like they deserve to be treated with importance. Being the "star" of their personal movie, they have no regard for anyone else.
It's sad really. I'm trying so hard to teach my kids the importance of good manners, and really, what examples do they have? It's not like they see examples on a daily basis (well, except from us).
One big problem I have is what happened to customer service (in general)?? I waited tables for 7 years and if I treated my customers the way I've seen the last few years.......oh my gosh ~ I wouldn't have even done that! And, the best part is they expect a big tip, or kudos, etc. Sense of entitlement.
I guess this topic can go around and around, huh?

susanr613 · 09-17-2009, 03:34 PM

Here's the reply I got from my friend in HO:

"Good idea! We've talked about soft skill training, but other topics (e.g., bookings, recruiting) seem to be more of a priority. I'll mention this to Doreen though." (Doreen is her boss)

I wrote back that PC already offers tons of training in sales/booking/recruiting.

We shall see.....

pampered1224 · 09-17-2009, 04:52 PM

I want to ask a question here. Not to be personal but how many of you grew up in the NON tech age? I really truely believe this too has had a major effect on these attitutes. Many people to the mid to late twenties grew up with computers, hand held games, cell phones and all this other techno stuff that made personal contact obsolete. They out communicate any of us who had to sit down with the phone - that long cord still kept it impossible to do too many things at one time - or we actually had too and - God forbid anyone under 30 would even think to do this, write a letter! More techno communication but much more isolation from socializing. One on one taught us all over 30 or maybe it is now over 40 how to relate to people. I don't think the techno junkies even know how so...

chefann · 09-17-2009, 05:04 PM

Quote:

Originally Posted by pampcheflisa

I agree completely with this, Beth. The radio station that I listen to calls it: "being the star in your own movie". In general, a lot of people have this sense of entitlement, like they deserve to be treated with importance. Being the "star" of their personal movie, they have no regard for anyone else.

I was thinking about this today, and realized that much can also be traced to the proliferation of reality TV, too. The people who those shows focus on (not necessarily the shows that require skill or talent), are the troublemakers and egocentrics. They get the most screen time. People see that and think that it pays to be rude.

09-17-2009, 02:59 PM	#21
susanr613 Location: Streamwood IL Posts: 1,884 Best Show: 1600 Experience: 1 # of Shows: 74 My Mood:	Re: Do you think people are getting more rude? now i'm thinking to write Home Office and suggest they put together a training on this....

09-17-2009, 03:40 PM	#22
janetupnorth Location: Northern WI Posts: 15,514 Best Show: 754.59 Experience: 2 # of Shows: 57 My Mood:	Re: Do you think people are getting more rude? Good idea Susan. Customer service training is always good and also how not to let it hurt your ego or discourage you when you run across this...

09-17-2009, 02:51 PM	#23
susanr613 Location: Streamwood IL Posts: 1,884 Best Show: 1600 Experience: 1 # of Shows: 74 My Mood:	Re: Do you think people are getting more rude? Thanks Janet. HO provides great training on live situations or situations which are driven by the consultant. I'll post when I get a repsonse from my friend at HO.

09-17-2009, 03:34 PM	#25
susanr613 Location: Streamwood IL Posts: 1,884 Best Show: 1600 Experience: 1 # of Shows: 74 My Mood:	Re: Do you think people are getting more rude? Here's the reply I got from my friend in HO: "Good idea! We've talked about soft skill training, but other topics (e.g., bookings, recruiting) seem to be more of a priority. I'll mention this to Doreen though." (Doreen is her boss) I wrote back that PC already offers tons of training in sales/booking/recruiting. We shall see.....

09-17-2009, 04:52 PM	#26
pampered1224 Location: Milwaukee, WI Posts: 1,681 Best Show: $4260 Experience: 7 # of Shows: My Mood:	Re: Do you think people are getting more rude? I want to ask a question here. Not to be personal but how many of you grew up in the NON tech age? I really truely believe this too has had a major effect on these attitutes. Many people to the mid to late twenties grew up with computers, hand held games, cell phones and all this other techno stuff that made personal contact obsolete. They out communicate any of us who had to sit down with the phone - that long cord still kept it impossible to do too many things at one time - or we actually had too and - God forbid anyone under 30 would even think to do this, write a letter! More techno communication but much more isolation from socializing. One on one taught us all over 30 or maybe it is now over 40 how to relate to people. I don't think the techno junkies even know how so...

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