http://www.chefsuccess.com Care for your Pampered Chef customers or some else will en Mon, 06 Sep 2010 02:30:57 GMT vBulletin 60 http://www.chefsuccess.com/images/misc/rss.jpg http://www.chefsuccess.com http://www.chefsuccess.com/f19/iso-old-stoneware-storeage-rack-64057/ Fri, 03 Sep 2010 15:29:08 GMT I have a customer looking for the old stoneware storeage rack if anyone has one. please let me know. Thanks I have a customer looking for the old stoneware storeage rack if anyone has one. please let me know. Thanks ]]> aried http://www.chefsuccess.com/f19/iso-old-stoneware-storeage-rack-64057/ http://www.chefsuccess.com/f19/replacement-parts-63913/ Sat, 28 Aug 2010 15:40:38 GMT I ordered a replacement part for a customer on Aug 14th and it got shipped Aug 26th and is not due to arrive until Sept 4th. THAT IS CRAZY!!!!! Has anyone else had it take a long time with replacement parts?? I have a very upset college student and I am not to happy with it either!!! I ordered a replacement part for a customer on Aug 14th and it got shipped Aug 26th and is not due to arrive until Sept 4th. THAT IS CRAZY!!!!!

Has anyone else had it take a long time with replacement parts??

I have a very upset college student and I am not to happy with it either!!! ]]> jesikaransom http://www.chefsuccess.com/f19/replacement-parts-63913/ http://www.chefsuccess.com/f19/crack-white-deep-covered-baker-63807/ Sun, 22 Aug 2010 16:21:21 GMT I just received an email from a customer who said they used their white DCB in their oven for the first time (it had been used before several times in the microwave) and got a hairline crack in the lid. She has a double oven, so the oven is smaller than a regular oven. Would this cause the lid to... I just received an email from a customer who said they used their white DCB in their oven for the first time (it had been used before several times in the microwave) and got a hairline crack in the lid. She has a double oven, so the oven is smaller than a regular oven. Would this cause the lid to crack? I read the use and care card and it doesn't say you can't use it in a double oven, just that it shouldn't touch the sides or door. If I did an adjustment, does anyone know if she would be able to get a new white one? Thanks ]]> newtopamperedchef http://www.chefsuccess.com/f19/crack-white-deep-covered-baker-63807/ http://www.chefsuccess.com/f19/cleaning-tool-part-63800/ Sat, 21 Aug 2010 21:51:46 GMT Client needs the old cleaning tool for the garlic press. Replacement parts doesn't say which part goes to which press, just one is listed as gray and one is listed as garlic press cleaning tool. Is it just me or are they both gray?

Thanks. ]]> flemings99 http://www.chefsuccess.com/f19/cleaning-tool-part-63800/ http://www.chefsuccess.com/f19/dishwasher-safe-vs-non-growing-trend-63795/ Sat, 21 Aug 2010 14:51:39 GMT Is it just me, or is anyone else noticing how so many of our products seem to go the "not dishwasher safe" route.

The company promotes "29 minutes or less" to get dinner on the table, but that's because you'll spend an hour washing dishes! LOL Maybe they know that most people WON'T read or will not follow the washing instructions and will put them in the dishwasher (like most products that ARE DW safe), and then it voids their warranty. Lucky for PC?

Just thinking out loud, but I got a few of my samples- the metal 13x9 and pie plate, a bamboo bowl (which I know is not DW safe).....but the pans?? Not that I personally would use the DW, but most people I know who own a DW (especially those from my parent's generation who HATES washing dishes by hand) - everything goes into the DW. ]]> esavvymom http://www.chefsuccess.com/f19/dishwasher-safe-vs-non-growing-trend-63795/ http://www.chefsuccess.com/f19/questions-about-shipping-pan-63783/ Fri, 20 Aug 2010 17:19:27 GMT I have a friend that mentioned to her friend that I was a consultant and her friend would now like to place an order so I gave her my website info and instructions on how to order and this is how my friend responded

"can you ship to an international address? If not, I can just have her use my APO. Also, my next door neighbor had one of her pampered chef pans ruined with by someone using a metal fork to mix eggs in her pan - is that at all covered under the waranty or is she out of luck? "

Can you help me anwser her questions I really am not sure of the anwsser I'm pretty sure the waranty does not cover that pan since it was used improperly but I wasnt sure and I have no idea if we ship internationally. Any help you can offer would be wonderful Thanks ]]> pamperedchef88 http://www.chefsuccess.com/f19/questions-about-shipping-pan-63783/ http://www.chefsuccess.com/f19/when-i-present-story-63753/ Wed, 18 Aug 2010 23:48:51 GMT ...I wonder what HO will think about it.

Last night I did a show and a very nice lady who was there, gave me a broken piece of the cover for her DCB and asked how to get it replaced. She had her receipt so I praised her for that ;) but deep down I was like, "Oh boy...what happened and will HO send her a brand new one?"

I've heard these horror stories, on here and from some other sources, that even if your stoneware is under warranty they won't replace it because of customer neglect to follow the Use and Care instructions. :(

I asked her what happened and she said, "You know, I honestly don't know. My boys do all the cooking in our house which is GREAT for me," she smiled, "but I can't remember what they said happened. My life is pretty hectic with all those kids."

So...she hasn't had the thing for a year yet, there's a three year warranty and when I present her story to HO...what do you think they will do about it? I fear the worst, that they won't send her a new one and she will have to buy it again. Of course if that's the case she HAS to host a show and she told me she just did a big show recently and isn't planning on doing another one for a while.

:confused:

What do ya'll think? ]]> emiscookin http://www.chefsuccess.com/f19/when-i-present-story-63753/ http://www.chefsuccess.com/f19/decorator-bottle-set-question-63747/ Wed, 18 Aug 2010 16:12:54 GMT Good Afternoon Cheffers!!

Question for you all... I was asked this at a show this weekend and knew you would all be able to help!!

Can you use other tips on the Decorator Botttle set? Like from Wilton?

I don't personally own them other wise i would try.

TIA!!! ]]> jesikaransom http://www.chefsuccess.com/f19/decorator-bottle-set-question-63747/ http://www.chefsuccess.com/f19/clarification-past-host-benefits-63685/ Fri, 13 Aug 2010 21:42:16 GMT I was explaining the past host benefits to a host today, and I need a little clarification. If someone books from her show for September, and the new host has a show with at least $650 in guest sales, will she be able to get the knife block set for 60% off as well? I read the fine print at the... I was explaining the past host benefits to a host today, and I need a little clarification.

If someone books from her show for September, and the new host has a show with at least $650 in guest sales, will she be able to get the knife block set for 60% off as well? I read the fine print at the bottom of the host flyer, but I wasn't 100% positive.

Thanks! ]]> angmillar http://www.chefsuccess.com/f19/clarification-past-host-benefits-63685/ http://www.chefsuccess.com/f19/return-problem-what-do-i-do-63672/ Thu, 12 Aug 2010 18:41:45 GMT Hello! I just had a wonderful show and my host ordered the ice bucket! She put it in the dishwasher to wash it without seeing that it was NOT dishwasher safe! It melted! And PC will not replace the item. I understand but still- she has only had it for 2 days! The order JUST came in! What do I do? I... Hello! I just had a wonderful show and my host ordered the ice bucket! She put it in the dishwasher to wash it without seeing that it was NOT dishwasher safe! It melted! And PC will not replace the item. I understand but still- she has only had it for 2 days! The order JUST came in! What do I do? I have never been in this position before. Do I need to pay to replace it? Do I tell her to replace it? I don't know what to do! AHHHHHHH! :( ]]> KCPChef http://www.chefsuccess.com/f19/return-problem-what-do-i-do-63672/ http://www.chefsuccess.com/f19/customer-service-not-calling-back-63596/ Sun, 08 Aug 2010 14:02:42 GMT I have a customer who called the solution center regarding a piece of Professional Cookware that is no longer nonstick. She wasn't satisfied with what the rep told her and was transferred to a supervisor. She left a detailed message but never got called back. This was about a month ago. Are supervisors generally good about returning calls or is this normal? What should I do at this point to help my customer resolve her issue? ]]> chefmickey1 http://www.chefsuccess.com/f19/customer-service-not-calling-back-63596/