<![CDATA[Chefsuccess.com a Community for Pampered Chef Consultants - Customer Care & Service]]> http://www.chefsuccess.com Care for your Pampered Chef customers or some else will en Fri, 20 Nov 2009 23:26:56 GMT vBulletin 60 http://www.chefsuccess.com/images/misc/rss.jpg <![CDATA[Chefsuccess.com a Community for Pampered Chef Consultants - Customer Care & Service]]> http://www.chefsuccess.com Shipping http://www.chefsuccess.com/f19/shipping-57694/ Fri, 20 Nov 2009 14:02:27 GMT Can anyone tell me if PC ships orders on Saturday. I have a show I am waiting to ship. I submitted the show on the 18th. The shipping says they are filling orders on the 17th. I figured if they work on Saturdays they will ship the 18th orders. Then I will have it on Tuesday. Can anyone tell me if PC ships orders on Saturday. I have a show I am waiting to ship. I submitted the show on the 18th. The shipping says they are filling orders on the 17th. I figured if they work on Saturdays they will ship the 18th orders. Then I will have it on Tuesday. ]]> lisasfuncooking http://www.chefsuccess.com/f19/shipping-57694/ Guest wants me to not cash check http://www.chefsuccess.com/f19/guest-wants-me-not-cash-check-57529/ Sat, 14 Nov 2009 01:37:32 GMT I did a show last Friday night. Today I went to the bank to make the deposits. My host is wanting to close the show tonight or tomorrow morning as soon as 2 orders come through the website tonight that she was expecting.

So I just got this e-mail:

we met at Xxxxxx's last week and i gave you a check for my order i think the total was $70.00...my bank had messed up my banking account ridiculously this week and im trying to get it all sorted out..i was wonder if there was anyway i could just give you my card numbers to pay because then it would come out a a different account..instead of the check and i would just have you ripe the check up...because i dont want you to like cash it and then it bounce and screw everything up..if that works with you just write me back and i can send you all my card infor...sorry for the inconvience...also i beleive my mom said she summited an order for megan online just a little bit ago!

I'm going to call my bank tomorrow (if they have hours, I don't know). I do my deposits utilizing the ATM, so I'm wondering if there's a chance they didn't retrieve my deposits yet.

Do you have any advice on what could possibly be done on her end or mine? ]]> babywings76 http://www.chefsuccess.com/f19/guest-wants-me-not-cash-check-57529/ What should I do? http://www.chefsuccess.com/f19/what-should-i-do-57467/ Thu, 12 Nov 2009 13:26:54 GMT I had my Oval Platter with Cranberry Accent displayed at a local craft show. While it was there, a customer bumped it off the table and it broke. It is out of warranty (not that this would be a warranty issue anyway) but do you think PC would do anything for me since a customer broke it? I don't want to be out the thing, but didn't feel right asking the customer to pay for it either. I was sooo bummed!! I love that platter!! Let me know what you think...if I should spend the time to call HO, or just let it go. :-( ]]> jenne http://www.chefsuccess.com/f19/what-should-i-do-57467/ You Overseas Consultants will LOVE this! http://www.chefsuccess.com/f19/you-overseas-consultants-will-love-57461/ Thu, 12 Nov 2009 03:18:53 GMT My customer sent this e-mail to the Solution Center about an hour ago & cc'd me. I LOVE IT!!!

Reprinted with her permission of course. ;)

Quote:
Dear Pampered Chef,

I’m an active duty service member currently serving overseas in Japan (I have an APO address). I recently ordered several hundred dollars worth of your product which was mailed “space available/parcel post” to my home. It took more than EIGHT WEEKS for this product to get to my home. In the meantime, my WONDERFUL consultant contacted you and had the shipment re-mailed to me. This package was sent Priority to my home and arrived in less than one week. Two weeks after receiving my Priority box, the original box arrived.

It seems to me that sending Priority would be the way to go for all shipments. Now you’ve sent the original box to me twice and are sending a shipping label to mail the original box back to you. Essentially, you’ve paid to ship the same package three times rather than just shipping Priority to begin with. It would also get our products to us faster, which would increase our satisfaction with your company.

Thank you for your time and consideration.

Very respectfully,
[customer name removed]
Kadena AB, Okinawa, Japan
]]> Sheila http://www.chefsuccess.com/f19/you-overseas-consultants-will-love-57461/ where can i get a replacement pluger for quick stir http://www.chefsuccess.com/f19/where-can-i-get-replacement-pluger-quick-stir-57426/ Wed, 11 Nov 2009 04:31:41 GMT i have a customer who's husband melted the pluger piece of the quickstir in the dishwasher. There is not replacement part on the replacement order form. Anyone know why or where I might be able to get one? ]]> Symara http://www.chefsuccess.com/f19/where-can-i-get-replacement-pluger-quick-stir-57426/ <![CDATA[OT Are You Getting The Meijer Elf's Daily Steal Emails?]]> http://www.chefsuccess.com/f19/ot-you-getting-meijer-elfs-daily-steal-emails-57417/ Tue, 10 Nov 2009 23:48:38 GMT I'm all about getting a great sale price! Last year I signed up to get calls from Meijer when they have a Super Sale, like Meijer Credit card users get an extra 10-15% on all purchases...sometimes even groceries...or spend $50 get a $10 gas coupon. I spend the money on my card, walk up to the customer service desk and immediately pay it off.

Well, they also emailed Meijer deals of the day for awhile. Now, they are back and called Elf's Daily Steals! They have been great! Today's deal is 56% off a Little Tykes Inflatable Playhouse. Regularly $179. Now $79 and you only pay a $6 flat shipping fee!

http://ShopForMore@MyMeijer.com

I don't need a dollhouse, but if I had a 3yr old I would be all over it! Last week they have had Ipod accessories 66% off and more. Can't wait to see what is next! ]]> Chefgirl2 http://www.chefsuccess.com/f19/ot-you-getting-meijer-elfs-daily-steal-emails-57417/ Replacement part compatible w/ old style? http://www.chefsuccess.com/f19/replacement-part-compatible-w-old-style-57409/ Tue, 10 Nov 2009 20:29:15 GMT I have a customer who wants me to order a couple replacement parts for her mother.

First off, she needs a protective cover for her crinkle cutter. She has an old one and the blade is flat, it doesn't rock. Is that just the old version crinkle cutter or is that an even older style? I know that the current one and the old one are on the replacement parts order form, but I wanted to be sure there wasn't an even older version.

Then she has an old A/P/C/S from at least 10 yrs ago. It has 2 different thickness blades (from what she's describing to me). One of the prongs broke off from the arm. I know that on the replacement order form it has the Three-Pronged Fork on there, but will it be compatible w/ this older version?

Any help would be greatly appreciated! :D ]]> babywings76 http://www.chefsuccess.com/f19/replacement-part-compatible-w-old-style-57409/ Customer Phone # to home office http://www.chefsuccess.com/f19/customer-phone-home-office-57366/ Mon, 09 Nov 2009 16:54:24 GMT Ok, maybe I'm just blind today, but I can't find the phone # to give a cutomer to call about an exchange. I usually handle all returns and exchanges for my customers. Even for items they didn't purchase through me. But, one of my host's moms (who lives out of state) wanted to know about a replacement for her Professional cookware. I thought since the items have been discontinued, I know nothing about them, and have never actually spoken to her mom it would be best just to let her call on her own. Anyone have the # handy? ]]> JennLizFran http://www.chefsuccess.com/f19/customer-phone-home-office-57366/ Expedited Shipping? http://www.chefsuccess.com/f19/expedited-shipping-57342/ Sun, 08 Nov 2009 19:18:04 GMT Does anyone know if there is a way to expedite shipping on a show order, even if there is an extra charge? My host from last night informed me that she is leaving to go out of town for THREE WEEKS this Saturday. We're closing her show in the morning, but I wanted to check to see if there is a way to make sure the stuff is delivered this week? I'm in West Michigan and the longest I've ever had an order take was 6 days from the day it was submitted and that's only because the delivery day fell on a weekend. I just don't want customers calling me upset because it takes longer for them to get their products.

TIA ]]> thatgirl2120 http://www.chefsuccess.com/f19/expedited-shipping-57342/ Voicemail Greeting Options http://www.chefsuccess.com/f19/voicemail-greeting-options-57316/ Sat, 07 Nov 2009 19:03:05 GMT Hey everyone. I want some suggestions on what you all say in your phone voicemail. My phone is both for Pampered Chef and personal use, so I don't want the whole message to be related to PC. What are some good quick messages to say to let people know I am their PC consultant, the benefits maybe, but still have it generic enough to be for personal use as well... ]]> ChefRiGuy http://www.chefsuccess.com/f19/voicemail-greeting-options-57316/ Tarnished ice cream scoop http://www.chefsuccess.com/f19/tarnished-ice-cream-scoop-57281/ Fri, 06 Nov 2009 03:44:33 GMT can I have it replaced? My April host called me last week to complain that her scoop is now black. The use and care guide was thrown out and then hadnt realized it couldnt go in the dishwasher. Will HO replace it if it was their own fault that this happened?? can I have it replaced? My April host called me last week to complain that her scoop is now black. The use and care guide was thrown out and then hadnt realized it couldnt go in the dishwasher. Will HO replace it if it was their own fault that this happened?? ]]> CAPCnewbie http://www.chefsuccess.com/f19/tarnished-ice-cream-scoop-57281/ Anyone else notice... http://www.chefsuccess.com/f19/anyone-else-notice-57214/ Wed, 04 Nov 2009 12:12:48 GMT That the shipment status on FedEx is not updating and the warehouse is starting to experience some lag-times with shipping? I have a supply order that says expected delivery date today, but the last update was when it left Carol Stream, IL. Also, I have a customer who placed a web order on... That the shipment status on FedEx is not updating and the warehouse is starting to experience some lag-times with shipping?

I have a supply order that says expected delivery date today, but the last update was when it left Carol Stream, IL.

Also, I have a customer who placed a web order on Saturday, and I submitted a small-ish show on Saturday, and both have said picking for about three days now. Usually web order ship within two days! I hope that they're just busy with all our pre-holiday orders and it's not that the status hasn't been updated :p ]]> kdangel518 http://www.chefsuccess.com/f19/anyone-else-notice-57214/ Adjustment Question? http://www.chefsuccess.com/f19/adjustment-question-57123/ Sat, 31 Oct 2009 22:17:40 GMT How long do you have to do an adjustment? I have a host who never looked at her large stonebar pan until last weekend. The corner is broke.
Her show was in March '09. Can I still get it replaced for her?

Thanks!
Kelly ]]> KellyRedHead http://www.chefsuccess.com/f19/adjustment-question-57123/ Credit Card Payment http://www.chefsuccess.com/f19/credit-card-payment-57117/ Sat, 31 Oct 2009 13:35:08 GMT I was not sure where to put this. So I just picked the category that I thought would be best. Anyway. I think I know the answer to this but I just wanted to make sure I have a host who had to go out of town for a family emergency..I talked to her on the phone yesterday and she said that a... I was not sure where to put this. So I just picked the category that I thought would be best.

Anyway. I think I know the answer to this but I just wanted to make sure

I have a host who had to go out of town for a family emergency..I talked to her on the phone yesterday and she said that a friend of her's was going to make sure that I get the orders. And that I should give her a call and she will give me her credit card to pay for any orders that I don't have payment for.

Am I correct that I can not use her credit card for any order other than her own? ]]> chefheidi2003 http://www.chefsuccess.com/f19/credit-card-payment-57117/ Returns in 30 days http://www.chefsuccess.com/f19/returns-30-days-57084/ Fri, 30 Oct 2009 00:19:50 GMT Is there a way of knowing exactly what the 30th day would be on HO's books? I know it's 30 days from when they think the host received their shipment, but is there a way to know for sure. It keeps happening where I encounter someone who needs to have an adjustment made and we are right around 30 days. Maybe a few days beyond, though, so I'm not sure. I guess I should just do the adjustment online and then I'll know based on the instructions afterwards, right? ]]> babywings76 http://www.chefsuccess.com/f19/returns-30-days-57084/