Unaccounted Sales in Consultant Connection

[NooraK]

I have $33 in commissionable sales listedin Consultant Connection that I didn't sell. They showed up at the beginning of the month. I clicked on Order History, and nothing was listed. I checked out the shipping status page, and there is an individual order listed as shipped, but no tracking number.

I had an individual order at the end of August for which the credit card was declined, and I could never reach the customer again. HO called about a month after I had submitted it because I had also put in a replacement part for her, and they wanted to know what to do. I told HO to cancel both orders.

The IO number in the shipping status matches that order. I called HO when I realized this amount, and explained what I suspected, but they said they couldn't find anything to explain why the commissionable sales were there.

Has anyone else had this happen? What are your suggestions, do I call HO again? I don't mind the sales, I just don't feel right about them, because they aren't honestly earned. Plus, I don't want them to catch the error some six months down the road and fix it then.

[Sheila]

I'd mention it one more time & then let it go. ;)

[raebates]

Yeah, I'd give them another call.

[NooraK]

Well, I called them (a couple of times) and last night I finally got some resolution. A rep in the Solutions Center said that while she could not explain why it was showing in Consultant Connection, she could see that the order had been canceled and did not list any commissionable sales. She said that when the systems finalized and updated on the 10th of next month, it would be reflected correctly.

I know it's only $33, but I just feel better knowing that they know what's going on, and that there is no uncertainty on whether or not I earned my commission.