combining orders??

[pc_jessica]

okay so i have someone that called and wants to place an order....for about 5 different people all on one order so they can save on shipping...is that okay to do? the only thing i am worried about is if something happens to something and then they have to return it and its under someone elses name...what would you guys do? let them save on shipping, or tell them no?

[chefann]

I usually tell customers who want to do this that they can't tell me they're doing it, and they need to coordinate a "keeper of the receipt" for guarantee purposes. And that I'll be unable to provide receipt reprints to people other than the one whose name is on the order.

[pc_jessica]

okay that sounds good to me! thanks

[Grandmarita]

Jessica, this is where we all have struggles with the integrity of this business. If those combining an order are related, and one is buying only one item, they just do it without telling me. I'd prefer not to know, or encourage that, because if I do, it compromises my integrity (in my own eyes and theirs). It does not make me as a Pampered Chef look good, and reflects on the name.

I like Ann's response, cause she is putting the decision on them, and they have to live with the integrity issue, not you. We are letting them know that it is not kosher, so to speak.

[DebbieJ]

I usually tell customers who want to do this that they can't tell me they're doing it, and they need to coordinate a "keeper of the receipt" for guarantee purposes. And that I'll be unable to provide receipt reprints to people other than the one whose name is on the order.

Jessica, this is where we all have struggles with the integrity of this business. If those combining an order are related, and one is buying only one item, they just do it without telling me. I'd prefer not to know, or encourage that, because if I do, it compromises my integrity (in my own eyes and theirs). It does not make me as a Pampered Chef look good, and reflects on the name.

I like Ann's response, cause she is putting the decision on them, and they have to live with the integrity issue, not you. We are letting them know that it is not kosher, so to speak.

Agreed on both counts. If they want to do it, fine. But I take one name, one order, and one form of payment. I don't help them do it.

[cindylpal]

I DON'T offer this as a choice....but if someone ASKS, I ask how many orders are within and then I print off that many copies of the same receipt. I want each of my guests to have a sales receipt for their products...I also want them to have my contact information!!!