Staying in Contact: The Importance of Follow-Up with Hosts and Customers

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Discussion Overview

This thread discusses the significance of maintaining contact with hosts and customers in the context of building a Pampered Chef business. Participants share personal experiences related to follow-up practices and the impact these have had on their success.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant shares an experience where a potential consultant was not followed up with after her previous show, highlighting the missed opportunity for both the consultant and the lead.
  • Another participant expresses a realization that some customers appreciate being contacted, countering their own assumption that they might not want to be bothered.
  • Several users mention their ongoing efforts to follow up with leads, indicating a proactive approach to maintaining relationships.
  • One participant notes their recent success in attracting multiple leads, contrasting their experience with that of their director, who had fewer leads throughout the year.
  • Another participant reflects on their long-term efforts leading to recent successes, suggesting that persistence can lead to unexpected rewards.

Areas of Agreement / Disagreement

Views differ on the extent to which customers want to be contacted, with some participants recognizing the importance of follow-up while others initially hesitated to reach out.

Contextual Notes

Participants share experiences from various contexts, including job fairs and previous shows, illustrating the diverse ways in which follow-up can play a role in business development.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants looking to enhance their follow-up strategies and understand the potential benefits of maintaining contact with leads and customers.

C
ChefBeckyD
Gold Member
Messages
20,320
I just was reminded of a the value of staying in contact with your hosts/leads/customers...

I had a HO lead this morning - interested in booking a show, and wanting more info on becoming a consultant.
I called her, and she told me that she has an 11 week old baby, and just gave her 2 week notice at work today. She works retail 40 hours a week, and has been back 3 weeks, and hates leaving her baby. Fortunately - I had ONE date left in September when I could do a show, and she snatched it up.
Then, she told me that she'd had a show last year, w/ $215 in free product, and she'd told the consultant then that she was interested in becoming a consultant. My heart sank. I told her that in all fairness, if she had a consultant she was working with, then I should step aside. She said that she couldn't even remember the consultant's name, and that she had been given info on becoming a consultant, but was never contacted again!

This girl had a $1000 show, and wanted to become a consultant, and was never contacted again following her show!
Soooo, I guess it's Lucky Me that the other consultant completely dropped the ball.

I just thought that this really brought home to me again how important it is to follow-up!
 
Reading things like this opens my eyes and makes me realize that some of our customers DO want to be contacted. I'm always telling myself that so and so doesn't want to be bothered by a PC lady so why bother. Thanks Becky for sharing!
 
Thanks for the reminder Becky. I am in the process of following up with my leads from a job fair in June. :eek:

I love :love: reading about all of your success you are having, it inspires me!
 
  • Thread starter
  • #4
pamperedpals said:
Thanks for the reminder Becky. I am in the process of following up with my leads from a job fair in June. :eek:I love :love: reading about all of your success you are having, it inspires me!
Click to expand...
Thanks Laurie!
Again, I have to say that I've been working for almost 7 years to have this "overnight" success. :) I've never been more excited about my business!Oh - and the whole Home Office lead thing is just freaky. This is the 4th lead I've had in the past 6 weeks who wants to sign. 2 of them already have, and 2 have shows in Sept!
I was just talking to my director about it, and she has had 2 leads the whole year who wanted to sign! I'm an anomaly!
 
ChefBeckyD said:
Thanks Laurie!


Again, I have to say that I've been working for almost 7 years to have this "overnight" success. :) I've never been more excited about my business!

Oh - and the whole Home Office lead thing is just freaky. This is the 4th lead I've had in the past 6 weeks who wants to sign. 2 of them already have, and 2 have shows in Sept!
I was just talking to my director about it, and she has had 2 leads the whole year who wanted to sign! I'm an anomaly!
Click to expand...

No, it goes to show you when you do things right and least expect it THAT is when God chooses to bless you!
 

Frequently Asked Questions

Why is follow-up important after a Pampered Chef party?

Follow-up is crucial because it helps to build relationships with hosts and customers, ensuring they feel valued and appreciated. It also provides an opportunity to address any questions or concerns they may have about the products, leading to increased customer satisfaction and potential future sales.

How soon should I follow up with hosts after their party?

It's best to follow up with hosts within 24 to 48 hours after their party. This timely communication allows you to thank them for hosting, discuss the party's success, and encourage them to share their experience with friends and family, which can lead to more bookings.

What are effective ways to follow up with customers?

Effective ways to follow up with customers include sending personalized thank-you notes, reaching out via email or text to check on their satisfaction with the products, and inviting them to upcoming events or promotions. Engaging with them on social media can also help maintain the relationship.

How can I keep track of my follow-ups with hosts and customers?

Using a customer relationship management (CRM) tool or a simple spreadsheet can help you keep track of your follow-ups. Record details such as the date of the last contact, the nature of the conversation, and any specific follow-up actions needed. This organization will ensure you stay on top of your communications.

What should I do if a customer has a complaint during my follow-up?

If a customer has a complaint, listen carefully and empathize with their situation. Address their concerns promptly and professionally, offering solutions or alternatives if possible. Following up after resolving the issue shows that you care about their experience and can help turn a negative situation into a positive one.

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