Credit Card Not Recognized~Help!

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Discussion Overview

This thread centers around a participant's difficulty with processing a guest's credit card payment through the P3 system, leading to a discussion about potential reasons for the issue and various troubleshooting suggestions.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant mentions that the P3 system may not recognize the card if the number sequence is incorrect.
  • Another participant shares their experience of a similar issue where a misread digit caused a payment rejection.
  • Several users suggest double-checking the entered digits and ensuring all 16 digits are correct.
  • One participant notes that the first digits of credit cards can indicate the card type and issuing bank, which may help in troubleshooting.
  • Another participant reflects on their experience with incorrect expiration dates not causing immediate rejection, suggesting that the issue may lie elsewhere.
  • One participant expresses a belief that the problem could stem from a transposed number when the host wrote it down.

Areas of Agreement / Disagreement

Views differ on the specific cause of the issue, with some participants attributing it to potential misreading of digits while others suggest technical aspects of the P3 system may be at play. No clear consensus emerges on the exact reason for the payment rejection.

Contextual Notes

The discussion reflects personal experiences with credit card processing in the context of Pampered Chef orders, highlighting common challenges faced by consultants.

Who May Find This Useful

Consultants experiencing similar issues with credit card processing or those looking for shared experiences in troubleshooting payment problems may find this discussion relevant.

erinyourpclady
erinyourpclady
Gold Member
Messages
1,390
Hey all...any thoughts on this one....

I put in the guests order and then her payment.....but P3 won't recognize it. I know it is a Visa so that is not the problem and the expiration is next year. Any thoughts......

Of course said guest is out of town and host does not know her cell phone!

TIA!
 
Are you sure you have all 16 digits entered?
 
  • Thread starter
  • #3
Yeah......
 
have you tried re-entering it...maybe got a number mixed up??
 
  • Thread starter
  • #5
Yep....I even had the host repeat it back and double check!
 
have you tried updating your P3??? restarting your program????
 
  • Thread starter
  • #7
Um are you reading my mind?!?!? LOL!! Yep I did that to.....
I am going to put it away for tonight and come back to it in the morning......Thanks y'all!!
 
Credit cards have a certain sequence to them. If the number doesn't match the sequence, it won't go in. I had a guest write a digit once that was a 1 and I thought it read 7 ... P3 was rejecting the number because of the weird sequence. When she read the number to me & I corrected the one digit it worked fine. Since you can't call her, go back & look at EVERY digit & see if there's one that you could have misread. If that doesn't work, e-mail her! Maybe she'll check her e-mail while she's out of town & call you. Otherwise, you'll have to wait for her return to submit the show.
 
The first 4 numbers are generally the same for all cards for each company. There might be some variation but often Discover is like 6011, etc.

Start with the first 4 numbers and then work your way through I guess!
 
I had a guest want to use a diner's club card (Discover). Wouldn't take it at all.
 
MLinAZ said:
The first 4 numbers are generally the same for all cards for each company. There might be some variation but often Discover is like 6011, etc.

Start with the first 4 numbers and then work your way through I guess!
Click to expand...

That's sort of true. The first digit identifies the type of card (3 = American Express, 4 = Visa, 5 = MasterCard, 6 = Discover), but the first 4 identifies the issuing bank. Because there's only one bank that issues Discover cards, those are all the same first 4 digits.

Card numbers place digits in specific locations to create specific patterns. There's an algorhythm to figure it out, but I don't know it. (It's similar to the check that pharmacies do on doctors' DEA number when they fill prescriptions.) If any digit isn't correct, the algorhythm will spit the number out. And, for security reasons, it won't tell you which one is wrong. I'm willing to bet that if the host has a written copy of the number, not the card itself, that one digit is written incorrectly or illegibly.
 
  • Thread starter
  • #12
Yeah I am thinking that as well Ann since P# is still spitting it out.
Ahhh....I will get with my host today and see what she wants to do. The order is for less then $50 so I'll probably order it and have her hold it for payment (she is a good friend!).
I hate to do that but sometimes you must.....
 
I agree, she most likely reversed two numbers when writing it down or something (I am notorious for doing this!) but I'm pretty sure p3 wouldn't reject the # over an expiration date issue unless the card Was expired. I've had a guest give me an incorrect expiration date, it went thru p3 & I had to resolve it as a declined cc. Good luck!
 
chefann said:
That's sort of true. The first digit identifies the type of card (3 = American Express, 4 = Visa, 5 = MasterCard, 6 = Discover), but the first 4 identifies the issuing bank. Because there's only one bank that issues Discover cards, those are all the same first 4 digits.

Card numbers place digits in specific locations to create specific patterns. There's an algorhythm to figure it out, but I don't know it. (It's similar to the check that pharmacies do on doctors' DEA number when they fill prescriptions.) If any digit isn't correct, the algorhythm will spit the number out. And, for security reasons, it won't tell you which one is wrong. I'm willing to bet that if the host has a written copy of the number, not the card itself, that one digit is written incorrectly or illegibly.
Click to expand...

Okay - this is what I was going to say....but Ann said it better.

Almost 100% that it's a wrong number written, or 2 numbers transposed.
 
chefann said:
That's sort of true. The first digit identifies the type of card (3 = American Express, 4 = Visa, 5 = MasterCard, 6 = Discover), but the first 4 identifies the issuing bank. Because there's only one bank that issues Discover cards, those are all the same first 4 digits.

Card numbers place digits in specific locations to create specific patterns. There's an algorhythm to figure it out, but I don't know it. (It's similar to the check that pharmacies do on doctors' DEA number when they fill prescriptions.) If any digit isn't correct, the algorhythm will spit the number out. And, for security reasons, it won't tell you which one is wrong. I'm willing to bet that if the host has a written copy of the number, not the card itself, that one digit is written incorrectly or illegibly.
Click to expand...


Thanks for expanding. I knew there was some method to the madness. After working in retail for a while I got to be familiar with similar sets of numbers over and over :-)
 

Frequently Asked Questions

What should I do if my credit card is not recognized during checkout?

If your credit card is not recognized during checkout, first double-check that all the information you entered is correct, including the card number, expiration date, and security code. Ensure that your billing address matches the address on file with your credit card company. If everything appears correct, try using a different browser or device, or clear your browser's cache and cookies before attempting again.

Why is my credit card being declined even though I have sufficient funds?

Your credit card may be declined for several reasons, including exceeding your credit limit, a hold placed by your bank, or issues with the card issuer. Contact your bank or credit card company to inquire about any holds or restrictions on your account. Additionally, ensure that your card is not expired and is accepted by the merchant.

Can I use a different payment method if my credit card is not recognized?

What should I do if I suspect my credit card information has been compromised?

If you suspect that your credit card information has been compromised, immediately contact your credit card issuer to report the issue. They can help you freeze your account, investigate any unauthorized transactions, and issue a new card if necessary. Additionally, monitor your account for any suspicious activity.

Is there a customer service number I can call for help with credit card issues?

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