Need Tech Support - Having Problems Submitting Show!

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Discussion Overview

The thread discusses various technical issues participants are experiencing while trying to submit shows through the Pampered Chef system. Participants share their frustrations and the steps they have taken to resolve these issues, including interactions with tech support and different troubleshooting methods.

Discussion Character

  • Anecdotal
  • Technical explanation
  • Opinion-based

Main Points Raised

  • One participant expresses frustration over repeated failures to submit a show, detailing the steps taken and the urgency due to a host waiting to sign.
  • Another participant suggests closing the program and attempting to update again as a potential solution.
  • A different participant mentions the need for a manual update and provides specific navigation instructions to access it.
  • One participant shares that a previous manual update caused issues, indicating that their security system may be blocking updates.
  • Another participant describes having to uninstall and reinstall the program, restoring information from a backup without confirming if the issue was resolved.
  • One participant humorously notes the importance of backing up files due to unexpected technical problems.

Areas of Agreement / Disagreement

Views differ on the effectiveness of various troubleshooting methods, and no clear consensus emerges regarding the best approach to resolve the submission issues.

Contextual Notes

Participants share personal experiences with technical difficulties related to the Pampered Chef submission process, highlighting the urgency and frustration associated with these issues.

Who May Find This Useful

Consultants experiencing similar technical challenges with show submissions may find the shared experiences and troubleshooting steps relevant.

Jolie_Paradoxe
Jolie_Paradoxe
Gold Member
Messages
2,855
I have tried submitting a show several times, and it begins to transmit, goes through the "check for updates, then appying updates" and then the box disappears. The show is not submitting/transmitting and I'm going crazy over here!

I had a problem yesterday, called tech support and they had me do a manual update from CC....it did something weird and the tech told me it had never happened before, but then it looked like it was resolved. I do not want to wait til Monday if I can help it because the host is ready to sign NOW, and I can not apply kit credit until the show is submitted.

Any help or ideas would be appreciated!

Thanks!
 
close the program and try to update again. That's all you can do.
 
You may need to do a manual update to get things working again.

Go to CC, under the "managing your business" tab, then "my shows", and there you'll find a link for P3. On the P3 page, near the top on the left is a link for "Manual Update" (and there are instructions on that page for how to do the manual update).
 
  • Thread starter
  • #4
Thanks you two. I did a manual update with the tech on Thursday, and that's what started the whole problem. Looks like my security system is blocking the update. Totally frustrating. I just did a backup on my flashdrive, used my desktop and submitted it that way. I'll have to call Tech Support on Monday and see if they can help.
 
Any news Laurie on this problem?
 
  • Thread starter
  • #6
I had to uninstall the program, and re-install from CC. Once that was complete, I restored my info from the back up I had in my flash drive. Haven't tried to submit a show yet, so I can't say that it is fixed. = )
 
And the moral of this story is--remember to back up your files because you never know when the gremlins will strike.
 
  • Thread starter
  • #8
LOL Jackie.....a most excellent point. =)
 
I hope for your sake the problem is fixed Laurie.
 

Frequently Asked Questions

What should I do if I'm having trouble submitting my show?

If you're experiencing issues submitting your show, first ensure that you have a stable internet connection. Try refreshing the page or logging out and back into your account. If the problem persists, check for any system updates or maintenance notifications on the Pampered Chef website.

Who can I contact for tech support regarding show submission issues?

You can reach out to Pampered Chef's customer support team for assistance. They can provide guidance and help troubleshoot any issues you're facing. You can find their contact information on the Pampered Chef website under the support section.

Are there any common errors that prevent show submissions?

Yes, common errors include incomplete information in the show details, issues with payment processing, or problems with your internet connection. Make sure all required fields are filled out correctly and that your payment method is valid.

Can I submit my show from a mobile device?

Yes, you can submit your show from a mobile device using the Pampered Chef app or mobile website. However, ensure that your app is updated to the latest version and that your device has a stable internet connection to avoid submission issues.

What should I do if I receive an error message when submitting my show?

If you receive an error message, take note of the specific message as it can provide clues about the issue. Try resolving the indicated problem, such as correcting any missing information. If the error continues, contact Pampered Chef support for further assistance.

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