Please Help! Shows on Hold and No Explanation

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Discussion Overview

This thread discusses a participant's experience with a show being placed on hold due to a declined card and the subsequent concerns about meeting deadlines for bonuses. Participants share their personal experiences and thoughts on similar situations, as well as offer support and suggestions.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, expressed frustration over a show being on hold after a card was declined, despite having submitted multiple shows.
  • Another participant mentioned the importance of checking with the customer about declined cards and suggested that resolving the issue by the specified date would help meet deadlines.
  • One user noted that they sometimes do not receive confirmation emails for submitted shows, but as long as the submission shows as successful in the system, it may not be a concern.
  • A participant shared their relief after receiving supportive responses, emphasizing their worry about meeting the 30-day deadline and the impact on bonuses.
  • Another participant congratulated the original poster on their achievement and acknowledged the frustration with the declined card situation, suggesting reaching out to a team leader for guidance.

Areas of Agreement / Disagreement

Views differ on the reliability of confirmation emails for submitted shows, with some participants noting inconsistencies in receiving them. However, there is general agreement on the importance of resolving issues with declined cards promptly.

Contextual Notes

The discussion reflects the experiences of new consultants navigating challenges related to show submissions and customer payments within their first month of business.

Who May Find This Useful

New consultants or those experiencing similar issues with show submissions and customer payments may find the shared experiences and insights helpful.

S
Summer0919
Messages
24
I just completed my first 30 days yesterday and was so excited because I worked really hard and got my 4 shows in (3 submitted last night due to late orders) and I got to my $1250 mark. Everything seemed fine when I submitted the shows until I received an email after midnight about a card being declined. I ended up paying the amount out of my own money because I trust this person and she won't get paid again until next week. Anyhow, my card went through successfully but for some reason the status of the show is still on hold. I am so frustrated because now I'm wondering if this will cause me to not meet my deadline. I only had until midnight yesterday to get my orders in. I will be so very upset if this causes me to not get the pc bonuses. Can someone please give me some advice. I tried to call support but they are closed. I'm going to lose my mind if I have to wait until monday for an answer. Grrrrrrrrrrrrrrr! Also, even though I submitted 3 shows I only have a confirmation email for one. I checked P3 and it clearly shows I submitted them. Help please :cry:
 
In the email you received that notified you of the show on hold, there was a date by which you need to resolve it. As long as you do that, you will be fine and meet your deadline.Did you call your customer about the declined card? I always call the customer first to double check the card # b/c I could have written it down wrong and then I run the card again.
 
Summer0919 said:
Also, even though I submitted 3 shows I only have a confirmation email for one. I checked P3 and it clearly shows I submitted them.
Click to expand...

don't know why but sometimes I get a confirmation email for a show inputted, and sometimes I don't - maybe someone else knows the answer. as long as you see it as submitted and got "success" when you went to close it, I would not worry about that.

good luck resolving the other issue.
 
  • Thread starter
  • #4
Thank you so much for the responses because I've been so worried about making the 30 day deadline. The customer didn't realize her card was maxed out and won't have the money 'til next week so I went ahead and paid for it since my other customers would have to wait longer to get their items. Also, I was afraid I would lose the bonuses from the 30 day period! Anyhow, I'm glad to know it will be alright. My director was at conference and I couldn't reach her and home office was closed so I was freaking out here, LOL! Thanks again for the help. Thank goodness for CS!
 
Hi there! Congratulations on completing your first 30 days and reaching your $1250 mark, that is an amazing achievement! I'm sorry to hear about the issue with the declined card and the status of your show being on hold. I completely understand your frustration and I would be happy to offer some advice. First, I would recommend reaching out to your team leader or another consultant who may have experienced a similar situation. They may be able to offer some guidance or advice on how to handle the situation. Additionally, you can try contacting support again on Monday for further assistance. In the meantime, try not to stress too much as these things can happen and they are usually resolved quickly. Keep up the great work and stay positive, I'm sure everything will work out in the end! Best of luck to you and your business.
 

Frequently Asked Questions

What does it mean when my Pampered Chef shows are on hold?

When your shows are on hold, it typically means that there is an issue with processing the orders or that there is a need for additional information before the show can proceed. This could be due to payment processing issues, missing host information, or other administrative reasons.

How can I find out why my shows are on hold?

The best way to find out the reason for your shows being on hold is to contact Pampered Chef's customer service or your director. They can provide specific details regarding the status of your shows and any actions you may need to take.

What steps should I take if my shows are on hold?

If your shows are on hold, first reach out to customer service or your director for clarification. Once you have the reason, follow their guidance to resolve the issue, which may involve providing additional information or correcting any errors in the show setup.

Will my customers be notified if my shows are on hold?

Generally, customers may not receive direct notifications about the status of a show being on hold. However, it is a good practice to communicate with your customers to keep them informed about any delays and reassure them that you are working to resolve the issue.

How can I prevent my shows from going on hold in the future?

To prevent future holds, ensure that all information is accurate and complete when setting up your shows. Double-check payment methods, host details, and any other required information. Staying in regular contact with your director and customer service can also help you catch potential issues early.

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