updated p3 & now it wont work!

[thecougchef]

i checked for updates so that i could pre-make a supply order for tomorrow & it said i had to restart p3 in order for the updates to take place. so i did. & now when i try to pull it up it says "an error has occured. please see the log file."

anyone had this happen that can give me a quick fix before i sit on hold with HO for hours?

[DebbieJ]

Just close it and start it again. It's no biggie.

Or call Tech Support. They answer pretty quickly.

[thecougchef]

i closed it. restarted it. restarted my computer. nothing. UGH!

i sent the diagnostic files to tech support. im so impatient!

[thecougchef]

i thought coming here first would get me the fastest answer. first thing i found on cc:

If you are getting a message that begins "An Error has occurred - see Log Files", please first make sure PamperedPartner® Plus is closed, then click the Manual Update link to the left, and select Run.

:) thanks though deb!!

[coriatc]

do the manual update on CC ... i had the same problem today!

[pamperedpals]

I ran into the same problem last night. It was taking forever to update my P3. So I finally just closed it out and went online and updated it.

[erinyourpclady]

So here is my problem....opened P3 yesterday and ran update. Also ran update for my laptop yesterday and now I cannot open p3!!! I have completely re-started my laptop at least 3 times! I open it and it takes FOREVER but never gets past initializing user before it disappears! When I try to open it, it says it is already running but I cannot see it anywhere! It is not open in the tool bar or anything! I am freaking out and of course my computer guy is overseas right now. So can anyone help????


TIA!

[BethCooks4U]

GO to CC and download the latest update from there. If that doesn't work then I'd call tech support on Monday. They will be able to make it work.