Waiting on Merrill Order: Follow Up Needed

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Discussion Overview

The thread discusses experiences related to shipping times for orders placed with Merrill, with participants sharing their personal experiences and frustrations regarding order notifications and tracking information.

Discussion Character

  • Anecdotal

Main Points Raised

  • One participant mentions ordering over a week ago without receiving any updates on shipping.
  • Another participant expresses frustration about the lack of shipping notifications and tracking information, particularly for personalized items.
  • One participant notes that their order took a few days, as they live in the same state as Merrill and did not order personalized items.
  • Another participant shares that a previous order took over three weeks, with delays and a lack of communication regarding stock availability.
  • One participant indicates that their order from Canada took only three days.
  • Another participant plans to call for an update after nearly two weeks of waiting.

Areas of Agreement / Disagreement

Views differ regarding shipping times and experiences, with some participants expressing dissatisfaction with the shipping process while others report quicker delivery.

Contextual Notes

Participants share varying experiences based on their order types and locations, highlighting the inconsistency in shipping times and communication from Merrill.

Who May Find This Useful

Consultants who have ordered from Merrill or are considering placing an order may find these shared experiences relevant.

pampchefrhondab
Messages
2,759
Anyone order recently from Merrill? If so, how long has shipping taken?

I ordered over a week ago and haven't received anything yet.

I'm going to call tomorrow and check on it.
 
Was it personalized items? Merrill shipping sucks cuz you never get notified that your order has shipped and you're never given tracking info!
 
  • Thread starter
  • #3
Only a stamp was personalized.
 
I got an order recently, it just took a few days but I live in the same state as them and nothing personalized.
 
I haven't ordered recently, but when I did order (about 6 weeks ago) it took over 3 weeks before I got 1 of 2 packages....nothing personalized at all....and then over 1 1/2 weeks later was finally notified via email that the second package wouldn't be shipping because they were out of stock. I totally agree with DebbieJ that their shipping sucks because you have no way to track or view your order. They really need to step that up. WE JUST NEED ANOTHER VENDOR FOR AN OPTION!!!!!!!
 
  • Thread starter
  • #6
Wow, I can't believe it took that long!! I guess I shouldn't start worrying yet!!
 
Mine took 3 days (Canada)
 
  • Thread starter
  • #8
I'm going to call on Monday to check on the status. That will be almost 2 weeks!
 

Frequently Asked Questions

What does "Waiting on Merrill Order: Follow Up Needed" mean?

This phrase typically indicates that an order placed through the Merrill system is still pending and requires additional follow-up to ensure it is processed and shipped. It may involve checking the status of the order or contacting customer service for updates.

How can I check the status of my Merrill order?

You can check the status of your Merrill order by logging into your account on the Pampered Chef website and navigating to the order history section. Alternatively, you can contact Pampered Chef customer service for assistance with your order status.

What should I do if my order is delayed?

If your order is delayed, first check the order status online. If it still shows as pending, reach out to Pampered Chef customer service for more information. They can provide updates and help resolve any issues with the order.

How long should I wait before following up on a Merrill order?

Can I cancel my order if it's still pending?

Yes, you can typically cancel a pending order, but the process may vary depending on the status of the order. Contact Pampered Chef customer service as soon as possible to inquire about cancellation options.

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