Help! Show Is "Pending Submission"

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Discussion Overview

The thread discusses issues related to shows being marked as "Pending Submission" in the Pampered Chef system, with participants sharing their experiences and troubleshooting steps taken to resolve the situation.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant mentions experiencing a show marked as "Pending Submission" and questions whether they need to take any action or just wait.
  • Another participant shares their experience of successfully submitting a show by right-clicking on it, although they express uncertainty about the underlying issue.
  • Several users suggest checking for updates and running them before attempting to submit again.
  • One participant reports that their submission failed after clicking to submit, leading them to contact tech support for assistance.
  • Another participant recounts a similar experience and notes that they had to shut down the program and run updates multiple times before successfully resubmitting.
  • One participant describes a successful resolution after trying to submit multiple times, despite initial failures.
  • Another participant mentions that tech support advised them to keep trying to submit until it goes through, which worked for them after several attempts.

Areas of Agreement / Disagreement

Views differ on the effectiveness of various troubleshooting methods, with some participants finding success through right-clicking and resubmitting, while others encountered persistent issues requiring tech support intervention. No clear consensus emerges on a single solution.

Contextual Notes

Participants share personal experiences with the submission process and the technical challenges faced, highlighting the variability in outcomes based on individual circumstances.

Who May Find This Useful

Consultants experiencing similar issues with show submissions may find the shared experiences and troubleshooting steps relevant to their situations.

AnnieBee
AnnieBee
Gold Member
Messages
1,341
Hey Folks!

I have a question. A show that I tried to submit last night is "Pending Submission". Do I (or can I) need to do anything other than wait and see if it goes through? And how long should I wait before I get nervous...

Does it mean that there is a problem with something, or is it just being slow? I've never had this happen before (obviously!).

TIA!
 
I had a show do that last night too. Just rigth click on it and select submit. Mine went through just fine. I don't know why they are doing that though.
 
Go to Help and Check Updates, run your updates then right-click and submit.
 
I am having the same problem but when I clicked it and submitted it, it wouldn't go through and now it wont even let me open it. I made sure all the updates were done before. So I am calling home office and see what tech support says.
 
I had a problem like this 2 weeks ago. Right after I did the update (the first time the update box showed up yellow) Don't know why, I would call HO, you may have to submit it again like I did.
 
P3 just froze last week for me (Thurs-Fri) and I had to shut P3 down, go to CC, run the update (for the third time!), and then resubmit. I did call tech support and first spent 20mins on hold (no offer to call me back) and then I just hung up and called back 20mins later and got right through. So thats what Tech support told me to do. The guy was ok to deal with but these new updates are a pain!!
 
  • Thread starter
  • #7
christinaspc said:
I am having the same problem but when I clicked it and submitted it, it wouldn't go through and now it wont even let me open it. I made sure all the updates were done before. So I am calling home office and see what tech support says.
Click to expand...

This is what mine was doing, but I just tried the "right click" thing and it did have a submit option, but when I tried that, it failed, and I got this message:

Your submission to the Home Office failed. If this problem persists, please contact the Solution Center at 1-888-OUR-CHEF.

But in P3 it still says Submission pending... So do I wait (does it keep trying if I do nothing?), or do I keep trying to submit myself? And if I wait, how long do I wait for?

I have downloaded the new up-dates, I've manually up-dated at least twice since the "big" upgrade, and I also have shut and reopened P3 to do the automatic ones, if there are any...
 
That happened to me last night too. I closed the program and then opened back up. Hit submit and it went through. Good luck!
 
  • Thread starter
  • #9
Well, it finally worked!
I did another manual update but it still didn't work, but I just kept trying and it finally went through.

Thanks for the advice!
 
I had that happen today and waited for tech support for 1/2 an hour. He told me to right click on it and select submit and it went through fine. Apparently theres a glitch somewhere if its happening to other people. Try that
 
I posted on another thread last night. The tech I spoke with on Friday said to do the "right-click/submit" as many times as it took to get it to go on. It took 4 times for me but it went! I was shocked to get an email that the Show shipped TODAY!! WOW! I was telling the Host it would probably be at least Friday before we got it!
 

Frequently Asked Questions

What does "Pending Submission" mean for my Pampered Chef show?

"Pending Submission" indicates that your show has been created but has not yet been submitted for processing. This status means that you can still make changes to the show, such as adding or removing orders, until you officially submit it.

How do I submit my show that is in "Pending Submission" status?

To submit your show, log into your Pampered Chef consultant portal, navigate to the "Shows" section, and select the show that is pending. You will find an option to submit the show. Make sure to review all details before submitting.

Can I edit my show after it is in "Pending Submission"?

Yes, you can edit your show while it is in "Pending Submission" status. You can add or remove items, adjust guest orders, and make any necessary changes until you click the submit button.

What should I do if my show remains "Pending Submission" for too long?

If your show remains in "Pending Submission" for an extended period, check to ensure that there are no issues with your internet connection or the consultant portal. If everything seems fine and the status does not change, contact Pampered Chef support for assistance.

Is there a time limit for submitting a show that is "Pending Submission"?

While there is no strict time limit for submitting a show in "Pending Submission" status, it is advisable to submit it promptly to ensure timely processing of orders and to maintain good communication with your guests. Delaying submission may affect shipping times and customer satisfaction.

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