My Strange Encounter at My Booth

1. What happened during your strange encounter at your booth?

During the event, a man approached my booth and began talking to me in a language I didn't understand. He seemed very agitated and kept pointing at the products. I tried to communicate with him but he just kept speaking in a foreign language. It was a very strange and uncomfortable experience.

2. Did you call for help during the encounter?

Yes, I immediately called for my manager who was able to speak the man's language and diffuse the situation. It turns out, the man was trying to tell me that he had purchased a similar product from another company and was not satisfied with it. He wanted to know if our product was better.

3. How did the man react when your manager arrived?

When my manager arrived and began speaking to the man in his language, the man's demeanor completely changed. He became very friendly and started asking questions about our products. He even ended up purchasing a few items from our booth and left with a smile on his face.

4. How did you handle the situation after the man left?

After the man left, my manager and I discussed the encounter and how we could better handle similar situations in the future. We also made sure to have a translator available at all times during the event to avoid any misunderstandings with customers who do not speak English.

5. Has this type of encounter happened before at your booth?

This was the first time I've had a strange encounter like this at my booth. However, we do encounter customers who do not speak English and we always try our best to accommodate them and make them feel welcome. We also have resources available, like a translation app, to help us communicate with customers who do not speak English.