Vonage: Reviews & Opinions Wanted!

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Discussion Overview

This thread explores various opinions and experiences related to Vonage, a VoIP phone service. Participants share their personal experiences with the service, discussing its features, pricing, and reliability compared to other providers.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, expresses curiosity about Vonage and seeks feedback on its performance.
  • Another participant mentions that their cousins, stationed in Japan, like Vonage but notes that its pricing may not be competitive with cable companies offering bundled services.
  • One user shares their dissatisfaction with Time Warner and highlights that Vonage would be a cheaper alternative for them.
  • A participant states they love Vonage for its comprehensive pricing and features, emphasizing its value compared to Comcast's Triple Play package.
  • Another participant appreciates the ease of billing and the option to pre-pay for a year, which reduces monthly costs.
  • One user mentions enjoying features like voicemail-to-email and call tracking, which enhance their experience with Vonage.
  • A participant discusses their positive experience with a Vonage business line, although they note occasional issues with voicemail delays and router interference.
  • One user shares a negative experience with Vonage, citing echo issues during calls and billing problems that led them to cancel the service.
  • Another participant recounts a similar experience, mentioning that upgrading their phone resolved echo issues.
  • One user expresses excitement about signing up for Vonage after reading the thread.

Areas of Agreement / Disagreement

Views differ significantly among participants, with some expressing satisfaction with Vonage while others report negative experiences leading to cancellation. No clear consensus emerges regarding the overall quality of the service.

Contextual Notes

Participants' experiences vary widely based on their individual needs, locations, and previous service providers. Some users highlight specific features that enhance their usage, while others focus on issues that led to dissatisfaction.

Who May Find This Useful

Consultants considering Vonage as a phone service option may find the shared experiences and opinions helpful in making their decision.

heather223
heather223
Gold Member
Messages
1,564
I was wondering if anyone on here uses Vonage? Do you like it? Dislike it? I was thinking of switching and was just wondering. Thanks for the help. :chef:
 
My cousins have it but they are stationed in Japan so thats the only reason they have it. They do like it but i have heard that the prices aren't comparable to cable companys who offer the triple play package ( phone, cable, and internet).
 
  • Thread starter
  • #3
Kodeysmom said:
My cousins have it but they are stationed in Japan so thats the only reason they have it. They do like it but i have heard that the prices aren't comparable to cable companys who offer the triple play package ( phone, cable, and internet).
Click to expand...

I have digital phone from Time Warner now and Voange would be cheaper for me. I have had serious issues with TW and just don't care to deal with them anymore. I have called 5 times to get my name and # to come up on others caller id right and they still haven't fixed it. :mad:
 
We LOVE Vonage! For us it is cheaper than any of the competitors prices - and it includes EVERYTHING! Nothing is optional or extra.

The only cable we can get here is Comcast (don't know about other parts of the country, but here, only one cable provider can be in a certain area - this area is Comcast - on the lakeshore, it's only Charter....), and if we signed up for their Triple Play, we would pay $10 more a month than we are paying now - plus, after a year, that price would increase.

So - we have basic cable ($13), High Speed Internet ($45), and Vonage ($25). With taxes and fees, it runs just a little over $90 a month. the Comcast Triple Play is $99 a month. Now, it does include a higher level of cable service with that - but we don't need or want that.

The one issue with Vonage is that if Internet Service is down, then so is your phone. However - they have a great service where if that happens, you record a cell phone # with them, and all calls will automatically be forwarded to that # if internet service is interrupted.

It has been wonderful for my business - Alot of the calls I have to make are long distance - and now I can make them anytime of the day without worrying about cost, or if I am going over on my minutes......LOVE VONAGE!:love: :love:
 
I've got a similar service that works basically the same way as Vonage. I was happier with our previous provider, but they went bankrupt and folded. We've been happy with the service, and the bill is much easier to take than the traditional phone company. One thing we like is the discount for pre-paying a year. Then we have no monthly bill, and it's even less per month (when you divide it out).
 
I have voange for about a year and LOVE it!!! I cant' believe how much I used to pay for phone service. Vonage has all the usual features like *69, caller id call waiting and such, and they have a newer feature called Vonage Access.

Vonage Access
Everyone can experience Vonage Savings!

Vonage wants everyone to experience the great savings – even if they're not a Vonage customer! With Vonage Access you - or anyone - can make calls to any Vonage phone just like it's a local call. Say your sister in Indiana calls you every day using her old landline. Just look up a local Vonage Access number and let her call you for the price of a local call!

Make calls to any Vonage number or toll-free number and be charged for a local call, even when placing International calls or dialing long-distance. Reach out from almost anywhere in the US, UK, Canada, France, Mexico and Spain.

Only Vonage gives you the control you want – without the cost.

Easy to Use

Find a local Vonage Access number*. (Use the "Find a Vonage Access number" tool below.)
Dial your local Vonage Access number, wait for the prompt the enter the Vonage number you want to connect to.
Enjoy the conversation, for the price of a local call.

I do not get solicitation calls, like my friend with Comcast.... and I have been able to call anywhere! I have sent faxes without any trouble. I like how I have a digital log of all my incoming and outgoign calls that I can serach through in case I need to see when a conversation took place.

If someone leaves a voice mail I recieve an email. We have enhanced 911 here, so it works with that too. I have it set up to go to my cell phone in case service is down, but that's only happened once in the last year!

If you decide to sign up, I'd love to send you a referral email so that I can get a free month of two~ just send me your email address.

Thanks!
 
We have a Vonage business line and really love it. The only issues with it are sometimes our voice mail comes in late... and it seems to 'take out' our router every now and again. Less though recently after we had a talk with them. Now we pay more for ours since it is a business line but for 2 lines that are connected (ours and our associates - it's so cool... two separate offices sharing the same line, essentially) and an 800# for like $84/month. When you compare that to other business lines it's a savings... we'd save even more for residential rates but we like the business package. We still have a landline in the house since if we have no electricity, we'd have no phone so it's essential for reporting power outages and in the case of an emergency... not sure that I'd trust any VoIP phone 100%.
 
  • Thread starter
  • #8
I really like the idea that I could get an email when I have a voicemail. I swear I forget to check it all the time. :chef:
 
heather223 said:
I really like the idea that I could get an email when I have a voicemail. I swear I forget to check it all the time. :chef:
Click to expand...


It's also good for tracking when you get phone calls. Sometimes people will tell me they've called "Didn't you get my message?" - and I can go back and check and see if they really have, and when.
 
We have a similar service through My People and have been happy with it. We started with Vonage, but had to cancel our service immediately. Our problem with them is that we live in Western Maryland (over 2 hours from Baltimore) and they had assured us we could get a local number, however, when they sent us the package with phone number, guess what our "local" phone number was - a Baltimore number.

Anyway, we like My People and it runs about the same price, maybe even a little cheaper, than Vonage and has all the same features.

Hope this helps!
 
We had it and cancelled it. The reason being was because a lot of the time we'd get an echo from whomever we were talking with. And we had A LOT of problems with billing. Anytime we'd call them they would echo like crazy too. So, we went back to basic phone!
 
JillianAnthony said:
We had it and cancelled it. The reason being was because a lot of the time we'd get an echo from whomever we were talking with. And we had A LOT of problems with billing. Anytime we'd call them they would echo like crazy too. So, we went back to basic phone!
Click to expand...
As for the echo, my techie husband found that when we upgraded our phone to a certain mhz the echo stopped and we didn't have any more trouble with it. Now, what the mhz is, I couldn't tell ya! :D
 
  • Thread starter
  • #13
I signed up, I can't wait for the service to change. Thanks for all the information everyone! :chef:
 
I've had Vonage for the past 2 years. Really, the only thing I don't like is, when I call someone, only my phone number shows up on their caller ID, not my name (unless they have changed that recently). If for any reason my cable internet goes out, my phone calls get routed to my cell phone.
 

Frequently Asked Questions

What is Vonage and how does it work?

Vonage is a Voice over Internet Protocol (VoIP) service that allows users to make phone calls using an internet connection instead of traditional phone lines. It works by converting voice signals into digital data, which can be transmitted over the internet. Users can access Vonage through a VoIP phone, a smartphone app, or a traditional phone connected to a Vonage adapter.

What are the main features of Vonage?

Vonage offers a variety of features including unlimited calling to the U.S., Canada, and many other countries, voicemail, call waiting, call forwarding, and mobile apps for making calls on the go. Additionally, users can benefit from features like video calling, virtual receptionists, and integration with other business tools for a more comprehensive communication solution.

How does Vonage compare to traditional phone services?

Vonage typically offers lower rates than traditional phone services, especially for long-distance calls. It also provides more flexibility with features and the ability to manage calls through mobile apps. However, users need a stable internet connection for optimal performance, which can be a drawback in areas with poor internet service.

What do users generally say about Vonage?

Reviews of Vonage are mixed. Many users appreciate the cost savings and feature set, particularly for international calling. However, some customers report issues with call quality, customer service, and occasional service outages. It's important to consider personal needs and experiences when evaluating Vonage.

Is Vonage a good option for businesses?

Yes, Vonage is often considered a good option for businesses, especially small to medium-sized enterprises. It offers scalable plans, advanced features like team messaging and video conferencing, and integration with various business applications. However, businesses should assess their specific communication needs and internet reliability before making a decision.

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