Troubleshooting Show Transmission Issues with Director: Credit Cards vs Checks

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Discussion Overview

This thread discusses issues related to transmitting show orders, specifically focusing on payment methods such as credit cards and checks. Participants share their experiences and seek clarification on the process of balancing and transmitting shows.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant expresses frustration about being unable to transmit their show due to payment method issues and a lack of support from their director.
  • Another participant shares their experience of using a debit card for check payments and emphasizes the importance of balancing the show before transmission.
  • Several users mention the steps involved in entering payment information and balancing the show to ensure successful transmission.
  • One participant asks for clarification on how to specify debit payment in the system.
  • Another participant confirms that after entering the debit information, their show successfully transmitted.
  • Some participants discuss introductory month specials and inquire about how to include them in orders.
  • One participant notes that the Home Office will automatically ship introductory month specials.

Areas of Agreement / Disagreement

Views differ on the clarity of the transmission process and the support received from directors. There is no clear consensus on the best approach to handling payment methods.

Contextual Notes

Participants share personal experiences related to the transmission process and payment methods, reflecting a range of familiarity with the system and varying levels of support from their directors.

Who May Find This Useful

Consultants who are new to the show transmission process or those experiencing similar issues with payment methods may find this discussion relevant.

H
Happy Mom
Messages
177
I have my show ready to send, but it will not transmit. My director is unavailable again. She gets really mad when you ask her a question. All orders were credit card except for one check that I deposited into the account I use for pc.
Yesterday my director told me to use the check method of payment for this customer. Well this is holding up me sending the party.

Do I have to tell the proram to use my debit card for this balance?

Thanks
 
Hope this helpsAfter you put in how each guest is paying. Balance your show. I use my credit/debit card from PC. Then you can transmit show.
Hope that is what you were asking! If you need any more help, feel free to ask!
Truely,
Brandy
 
Yes, you use your debit card for the cheque payment. Credit cards HO takes care of, cash and cheques we deposit into our account and pay for that part of the show with our debit (that's obviously linked to the same account you put the cash and cheques into)

Hope this helps!
 
  • Thread starter
  • #4
How do I ask to debit?Do I have to tell PC where to debit? How do I do this?
 
Happy Mom,

Put in all the payments for each guest under the payment link in their order window. EVEN the guest that paid by check. After this is done, click on the Balance button. It will ask about the shows bookings. If the info is right, click ok. Then it is going to show you the Host Info. Go over the Host's shipping info and the bookings list on this screen. Click ok. The last screen in balancing the show will be the payment summary screen. The top left hand corner will show you the show total minus the charges total. This leaves you with consultant payment. Since all the orders, but one was made by credit card, then the amount listed under Consultant Payment should be equal to the amount of the order paying by check. If this is correct, then click the Payment Info button. This will bring up the screen that has YOUR payment info in it. Click ok if this looks right. You can choose to pay by check, TPC Debit or TPC credit. As soon as you do this the computer will make the "Cha Ching" sound telling you that the show is balanced. Once balanced it show transmit.

MAKE SURE YOU ARE USING PP 13.2

HTH
 
  • Thread starter
  • #6
Thanks, yes I downloaded13.2. After I entered the debit information, it transmitted.
 
Thanks for all your helpThanks Everyone:)
 
Introductory Month Specials-How do I include them?My Host are suppose to get Sample Pantry seasonings for my introductory month. How do I place this on the order form? There is no number. Will they Home office just send it?
Pthomas:rolleyes:
 
The HO will ship them automatically.
 
ThanksDebbieJ,
Thank you so much. This is my very first show and I have many questions. Thanks for the answer to this one.
 

Frequently Asked Questions

What should I do if my show transmission is not going through?

If your show transmission is not going through, first check your internet connection to ensure it is stable. Next, verify that all required fields in the show order are filled out correctly. If the issue persists, try restarting your device or the application. If none of these steps work, contact your Director for further assistance.

How can I tell if a payment was processed successfully?

You can check the status of a payment by logging into your Pampered Chef account and reviewing the show details. Look for a confirmation message or transaction ID associated with the payment. If you see any discrepancies, reach out to your Director for clarification.

What are the differences in processing times for credit card payments versus checks?

Credit card payments are typically processed immediately, allowing for quicker show transmission. In contrast, checks may take longer to clear, which can delay the show transmission until the payment is confirmed. Always inform your customers about these differences when they choose their payment method.

What should I do if a customer wants to change their payment method after the show?

If a customer wishes to change their payment method after the show, you will need to cancel the original transaction and process the new payment method. Ensure you communicate with your Director to follow the correct procedures and avoid any issues with the show transmission.

Can I still submit a show if some payments are pending?

Yes, you can submit a show even if some payments are pending. However, it is important to inform your Director about the pending payments, especially if they are checks. This will help manage expectations regarding the final sales total and ensure proper follow-up with customers.

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