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How to Handle Potential Recruits with Doubts and Negative Attitudes

In summary, Allison is having trouble finding a location to do a show because of the low income area she lives in. She has been advised to do a show in a different area and to recruit people to join her.
AnnaPChef
77
Ok, I have a potential recruit-I thought that she would do really well, however, this is what I'm getting now-"Well, I just moved, and I'm in a low income area, and I don't think I would do very well out here." What would you do? Bless and release, or work on her a little more? Attitude is everything in this business, so I'm not sure-I would like to sign her, BUT...suggestions???
 
Moved issue: Have her do a grand opening/open house, and to invite everyone neighbors, clerks at stores, waitress etc. and to get a PWS so she can invite family and friends to shop online and give her support.

low income issue: lots of items under $10 and $20, she has to sell the customer service she will give that's why people should buy from her and the quality of the product verse ikea, or the 99 cent store. Have people hold our forged knife in one hand and ikea knife in the other. Or sell that ikea or 99 cent store will not come to their home and cook and share cooking tips with them. Sell the power cooking theme because of the recession that is upon us, save $ and stay home with Pampered Chef. Also talk about having her recruit, because of the low income, anyone can join and use the kit credit coupon, people can afford the kit once they hear the work coupon. LOL

give her all of the answers to her fears, if she still isn't convinced, then check back with her in a few months. It is all about timing.
 
Just to add a little. The plus of PC is that it CAN move with you and that she isn't limited to any territories so she can still do shows for those "back home" and even right off the trip (or at least part). Plus, they can all have catalog shows for her. As for living in a low income area, most consultants do shows away from their actual town. I'd suggest that she finds out about expos and craft shows and such in her area to get leads. I've actually organized them myself at a local coffee shop with just a couple of friends (consultants of other companies) when I needed some sales.I live in an area that isn't low income, but people like to hold onto their money (don't we all), but they like to come out for a good time and a night out. Then they can't resist the product because as Allison said, the 99 cent product is something you'd have to replace. Might as well spend a little more (cheaper in the long run). Plus, people with not a lot of money still spend money! Why not on something that will help them?
 
I have never done a show in the neighborhood I live in. Not even on the side of town that I live in. Hopefully she could find a way to branch out and not focus just on where she lives.
 
Here is just a suggestion! There is a book written by: Zig Ziglar called "Success For Dummies." I am reading it and to be real honest it is the best book I have read besides the Bible. He really has some valuable tips on how to be successful in your valleys of life. I highly recommend getting that book. It definitely helps you things in order.
 
Encourage her--I live in an area where some people are worried to venture. :yuck: If I hadn't lived here for a long time, I won't come here either!

So...I really understand her concerns, I had the same.

My business is taking off now--though hobby contacts, the MD office (pampered the specialist's staff), and even Jury Duty. My hobby connections have worked out the best--real food, real fast, more time to work on hobbies!

My tote bag with vinyl window is my best advertisement--shows off the catalog. Learned to not give out the large catalogs to casual inquiries, but ask for their contact info (I carry a little address book) and then give them the mini catalog.Follow up w/in 3 days. It's working!

Give her time :) Follow up and answer all her questions. Even if she doesn't sign, she and her friends can be customers.:chef:
 
Also reminder her that with PC the host never pays full price and even receives FREE products!!
 

1. How do you handle a difficult customer?

The first step in handling a difficult customer is to remain calm and composed. Listen to their concerns and try to understand their perspective. Apologize for any inconvenience and offer a solution that meets their needs. If necessary, involve a manager or supervisor to help resolve the issue.

2. How do you handle a mistake or error in an order?

If a mistake or error occurs in an order, the first thing to do is apologize to the customer and take responsibility for the mistake. Then, work quickly to find a solution that satisfies the customer, whether it's offering a replacement, refund, or discount on a future order. It's important to communicate clearly and keep the customer informed throughout the process.

3. How do you handle a customer who wants to return a product?

We have a 100% satisfaction guarantee, so if a customer wants to return a product, we are happy to assist them. Our return policy allows customers to return products within 90 days of purchase for a full refund or exchange. We also offer free return shipping for online purchases.

4. How do you handle a customer who is unhappy with a product's quality?

We take quality very seriously at Pampered Chef and stand behind our products. If a customer is unhappy with a product's quality, we encourage them to contact our customer service team for assistance. We will work with the customer to resolve the issue, whether it's replacing the product or offering a refund.

5. How do you handle a customer who wants a discount or special deal?

We understand that customers are always looking for the best deals, and we often have promotions and discounts available. If a customer asks for a discount or special deal, we will inform them of any current promotions and try to find a solution that meets their budget. However, we also have to consider the value and quality of our products, so we may not always be able to offer a discount.

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