Open House Struggles - Credit Card Error Message

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Discussion Overview

This thread discusses experiences related to a credit card error message encountered during the submission of orders after an Open House event. Participants share their frustrations and solutions regarding the issue, as well as their thoughts on communication from the Home Office about known problems.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant experienced a credit card error message that caused confusion and embarrassment while trying to submit orders, leading to a lengthy call to guests for confirmation.
  • Another participant noted encountering the same error message but mentioned that a yellow warning allows for submission, while a red warning does not.
  • One participant shared that they resolved the issue by deleting and re-entering credit card information, which eliminated the error message.
  • Another participant had a similar experience and expressed frustration over the lack of communication from the Home Office regarding known issues.
  • A fifth participant expressed empathy towards those facing similar issues and highlighted the importance of better communication from the Home Office to alleviate stress.

Areas of Agreement / Disagreement

Participants generally agree on the frustration caused by the credit card error message and the need for better communication from the Home Office regarding such issues. However, there is no clear consensus on the effectiveness of the solutions provided.

Contextual Notes

Participants are sharing personal experiences related to technical issues encountered during order submissions after hosting Open House events, reflecting a common concern among consultants regarding system errors and communication.

Who May Find This Useful

This discussion may be useful for Pampered Chef consultants who have experienced similar technical issues during order submissions and are looking for shared experiences and potential solutions.

sklay723
sklay723
Gold Member
Messages
855
OK, so I had my Open House on Sunday and I was going to enter and submit my orders last night...when I went to the "Finish" tab, it popped up a message that said two or more credit cards with matching numbers had non-matching expiration dates. Say what??? I spent more than 1/2 an hour calling my guests again and asking to confirm the cc numbers they had given me...how embarrassing. I blamed it on myself, of course, thinking I had put the wrong number in somehow, but I couldn't figure out what the error message really meant. No matter what I did, it didn't fix the problem.
WELL...I just spoke with a very nice man at Tech Support, and he told me that this is a "known issue" and that it should not affect the order being submitted. Geez! That would have saved me some trouble. Why can't HO send out an email that says something about this sort of problem, especially when they KNOW it's a problem??? I'm not terribly upset, but it sure would be nice if they could give us a heads up for things like that so I'm not wracking my brain...good thing I was trying to submit it early, so that I'm not struggling with it to get my tablecloth before deadline! :chef:
 
I noticed the same message come up on mine for the show I have open right now.

A tip is that if it's a yellow warning, you can still finalize and submit. A red warning will prevent you from submitting it at all. Because this error came up as yellow, I was planning to ignore it. Thanks for posting the response you got from HO.
 
I noticed that as well on a current catalog show I have going on - all the orders have been PWS online orders that I've copied over - I went back to double check the credit cards and erased them and put them back in again and the error message went away.
 
I had that happen to me a few weeks ago and deleted the numbers and then put them back in and it went away. I don't know why HO isn't letting us know of some of these problems. I thought it was me entering the number wrong and now that the number disappears once you put it in I couldn't tell if I did it wrong or not. Then when shipping was very slow I became paranoid that the numbers were wrong again and was wondering why HO didn't call or e-mail me. Turns out everything was fine and that I just had to wait for HO to process the show.
 
Hi there! I'm sorry to hear about the trouble you had with submitting your orders. It can definitely be frustrating when technology doesn't work the way we expect it to. I'm glad you were able to speak with someone at Tech Support and get some clarification on the issue. It would definitely be helpful if HO could send out a notice about known issues like this so we can avoid any unnecessary stress. I hope your Open House was a success and you were able to get your tablecloth before the deadline. Happy cooking!
 

Frequently Asked Questions

What should I do if I receive a credit card error message during my open house?

If you receive a credit card error message, first double-check the card information entered for accuracy, including the card number, expiration date, and security code. If everything appears correct, try using a different payment method or card. If the issue persists, contact your payment processor or Pampered Chef support for assistance.

Why does my credit card keep getting declined at my open house?

There are several reasons a credit card may be declined, including insufficient funds, an expired card, or a mismatch between the billing address and the information provided. Ensure that the card is valid and has sufficient funds. If the problem continues, reach out to the card issuer for more details.

Can I take orders without processing credit card payments at my open house?

Yes, you can take orders without processing credit card payments by offering alternative payment methods, such as cash or checks. You can also collect credit card information and process payments later through the Pampered Chef system once the issue is resolved.

What are some common reasons for credit card processing errors during an open house?

Common reasons for credit card processing errors include network connectivity issues, incorrect card information, expired cards, or restrictions placed by the card issuer. It's important to ensure a stable internet connection and verify all entered information to minimize these errors.

How can I prevent credit card errors at my next open house?

To prevent credit card errors, ensure that you have a reliable internet connection, keep your payment processing equipment updated, and provide clear instructions for guests on how to enter their payment information. Additionally, consider running a test transaction prior to the event to identify any potential issues.

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