Troubleshooting PP Version 13.0: Error When Transmitting Show

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Discussion Overview

This thread discusses issues related to transmitting shows using Pampered Partner version 13.0, including error messages and difficulties with software updates. Participants share their experiences with downloading updates and interacting with technical support.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant expresses frustration with receiving an error message when trying to transmit a show, indicating they are using PP version 13.0 and have not received update notifications.
  • Another participant suggests downloading version 13.2 from the consultant's corner as a potential solution.
  • Some participants mention that having a dial-up connection can significantly slow down the update process.
  • One participant shares their experience of having to completely remove and reinstall Pampered Partner after encountering installation issues with the update.
  • Another participant notes that they were able to resolve their issue after contacting technical support.
  • Several users mention the time it took to download the update, with experiences varying based on internet connection type.

Areas of Agreement / Disagreement

Views differ regarding the ease of downloading and installing updates, with some participants successfully updating while others faced challenges. No clear consensus emerges on the best approach to resolve the issues discussed.

Contextual Notes

Participants share personal experiences with the software and technical support, highlighting the variability in user experiences based on internet connection and software version.

Who May Find This Useful

Consultants experiencing similar issues with Pampered Partner software may find the shared experiences and troubleshooting tips relevant.

P
PamperedPrincess74
Messages
233
I am trying to transmit a show and everytime I get to the end, I get an error saying that I'm using a version of the software that is older than what is allowed. I downloaded the CD they sent me less than a month ago. I haven't gotten any emails that the program has been updated. When I try to update the program using the Utilities menu, the program just clocks and clocks and never really responds. I've tried calling the technical support number and I was on hold for over a half hour before I gave up. I'm SO frustrated. I'm using PP version 13.0. Is there a different version I should be using???
 
Go to consultant's corner and download version 13.2. I believe that's what mine is.
 
They say if you have a dial-up connection that it can take a VERY long time to download the program update. Is that what you have? Maybe you can call tech support FIRST thing in the morning before anyone starts calling. I believe they start at 7 am CST.
 
Last edited:
Update Pampered Partner
PamperedPrincess74 said:
I am trying to transmit a show and everytime I get to the end, I get an error saying that I'm using a version of the software that is older than what is allowed. I downloaded the CD they sent me less than a month ago. I haven't gotten any emails that the program has been updated. When I try to update the program using the Utilities menu, the program just clocks and clocks and never really responds. I've tried calling the technical support number and I was on hold for over a half hour before I gave up. I'm SO frustrated. I'm using PP version 13.0. Is there a different version I should be using???
Click to expand...
YES, you must update your Pampered Partner. This was mentioned in the "Weekly Bites" email from home office.
 
13.2 downloadI have dial-up and it took me about 20 minutes to download the update. Just wanted to let you know so you would allow plenty of time.
 
I have dial-up also. It took 11 min. to download. Yes, it is a little time consuming, but, it is required to transmit your shows, so it must be done.
 
Same problemThe other day when I went to submit an order I had the very same problem. I downloaded the update (took about 30 seconds) but when I went to install it won't let me. I had to completly remove PP and then download the new one from the website :rolleyes:
 
  • Thread starter
  • #8
Thanks for the advice everyone! I finally got through to the technical people last night and was able to fix the problem. For some reason, I get emails from HO for some stuff (like when my shows ship or whatever) but I don't get the regular Weekly Bites emails and I never got the Super Starter emails they send out.
 

Frequently Asked Questions

What does the error "Error When Transmitting Show" mean in Pampered Chef Version 13.0?

The "Error When Transmitting Show" message typically indicates that there was a problem with the connection to the server while trying to send your show data. This can happen due to network issues, server downtime, or software glitches.

How can I troubleshoot network issues causing the transmission error?

To troubleshoot network issues, first check your internet connection to ensure it is stable. You can try restarting your router or switching to a different network. Additionally, ensure that your firewall or antivirus software is not blocking the Pampered Chef application.

What should I do if the Pampered Chef software is not up to date?

If you suspect that your Pampered Chef software is not up to date, check for updates within the application. Go to the settings or help menu and look for an option to check for updates. Installing the latest version can resolve many bugs and transmission issues.

Is there a specific time when transmission errors are more likely to occur?

Transmission errors may occur more frequently during peak usage times when many users are trying to access the server simultaneously. If possible, try transmitting your show data during off-peak hours to see if the issue persists.

What steps can I take if the error continues after trying the above solutions?

If the error continues, consider reaching out to Pampered Chef support for assistance. They can provide specific troubleshooting steps based on your situation. Additionally, you may want to check online forums or community groups for advice from other consultants who may have experienced similar issues.

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