Please Help! Pampered Partner Update

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Discussion Overview

The thread centers around issues participants are experiencing with downloading updates and product lists for the Pampered Partner program. Several users share their personal experiences and troubleshooting steps related to these technical difficulties.

Discussion Character

  • Anecdotal
  • Technical explanation
  • Opinion-based

Main Points Raised

  • One participant reports being unable to download the new product list and program update, encountering an error message.
  • Another participant mentions the need to ensure the program is updated to version 13.1 after downloading the new Pampered Partner.
  • One user shares their experience of receiving an error stating "The server name could not be resolved" when attempting to download updates.
  • Another participant suggests downloading the full install from Consultant's Corner as a potential solution.
  • One participant describes a workaround involving disabling virus scan and firewall protection to resolve download issues.
  • Another user emphasizes checking the show date in the program, as being in the wrong month may prevent specials from appearing.
  • One participant notes confusion regarding the version number, stating they updated to version 13.2 instead of 13.1.
  • Another user confirms their update to version 13.2 and expresses satisfaction with the resolution of their issues.
  • One participant shares that they experienced similar issues and suggests patience during the download process, especially on slower connections.
  • Another participant expresses gratitude for the community's help after resolving their download issues related to firewall settings.

Areas of Agreement / Disagreement

Views differ on the specific causes and solutions for the download issues, with no clear consensus on a single fix. Participants share various troubleshooting steps that worked for them individually.

Contextual Notes

Participants are discussing their personal experiences with the Pampered Partner program updates, highlighting the technical challenges faced and the diverse solutions attempted.

Who May Find This Useful

Consultants experiencing similar technical issues with the Pampered Partner program may find the shared experiences and troubleshooting steps helpful.

C
Chef Jill
Messages
52
Can anyone help me? I am unable to download the new product list and the program update. I just downloaded the new version of PP and am entering a show, but cannot download the update to reflect the host and guest specials. Is there something I'm missing? It's never happened to me before. It's saying something like ERROR. Any advice would be great! Thanks in advance.
 
After you download the new PP you need to follow it with updates to where it is version 13.1 instead of 13.0.
 
  • Thread starter
  • #3
Updates don't work, though.I am trying to download the program/product updates in PP, but after I click on "Download Product List, OK," a screen appears that says "ERROR The server name could not be resolved." The same thing happens when I try to download the program update.
 
The same thing happened to me!!Go to Consultant's Corner and download the FULL INSTALL! I just backed up my data and then downloaded the full install.
 
ggrrIf nothing else seems to work, try taking your computer off of virus scan and close out firewall protection. If you have Windows, you'll need to do the same thing. Go to Start, My computer, Security and then disable the firewall. As you see, I too have had this problem in the past. I went through tons of people through PC support and beyond...I started to think it was me!! :mad: Then, I tried one more time calling PC support and got this wonderful person to help me out. And, VOILA!! :cool: I have to do these steps every month, but at least I don't sit and scream at the computer anymore!! Hope this helps.
April
 
Check Your Show DateBe sure to check the date of the show on PP. If you are in the wrong month your specials will not show up.
 
i just down loaded my PP and did the update and it went to a 13.2 version i thought it was 13.1?
 
I just checked mine and did a update. It did go to 13.2 Everything should be ok now with yours. And now mine is updated too. Thanks.
 
Jill, mine is doing the same thing too. I went to consultants corner and tried to download the full install and the update but when I click on them it says the page I requested does not exsist. I don't know what else to do. This never has happened until I downloaded the new fall/winter PP. What has worked for you all. Help!
 
Do you get the error message while the download is taking place or only when you are checking the status to see if it is working. If it is happening when you are checking the progress of the download then you will get this error message. The download is working but you just can't see it. I am on dial up and it takes 1-2 hours for me to do the program update but I just have to wait it out. It does work for me. If this is the case for you, just be patient. Other wise it must be a setting on your computer that tech support should be able to help you trouble shoot.
Good Luck
 
  • Thread starter
  • #11
Thank You!Thank you all for your replies. I figured out two things. One, I was able to download the install upgrade on CC, and the second is my firewall protection is so high that it wasn't allowing me to download. BUT, it's now up and running...thanks to all of you! Now I don't need to wait for a response from the home office. THANKS! :)
 
yayGlad it worked for you! No problem... ;)
April
 

Frequently Asked Questions

What is the Pampered Partner Update?

The Pampered Partner Update is a regular communication from Pampered Chef that provides consultants with important information about new products, promotions, training opportunities, and updates on company policies. It is essential for consultants to stay informed to effectively run their businesses.

How can I access the Pampered Partner Update?

You can access the Pampered Partner Update through the official Pampered Chef website or the consultant portal. Make sure you log in with your consultant credentials to view the latest updates and resources available to you.

What should I do if I missed the latest Pampered Partner Update?

If you missed the latest Pampered Partner Update, you can check the consultant portal for archived updates. Additionally, you can reach out to your upline or fellow consultants for a summary of the key points discussed in the update.

How often are Pampered Partner Updates released?

Pampered Partner Updates are typically released on a regular basis, often monthly or quarterly, depending on the company’s schedule and the need for communication. It’s important to keep an eye on your email and the consultant portal for these updates.

Can I provide feedback on the Pampered Partner Update?

Yes, Pampered Chef encourages consultants to provide feedback on the Pampered Partner Update. You can share your thoughts through surveys or direct communication with your upline or company representatives, which helps improve future updates and resources.

You must log in or register to reply here.

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