Responding to Objections Brainstorming

Click For Summary

Discussion Overview

This thread focuses on brainstorming responses to common objections encountered by Pampered Chef consultants when recruiting new team members. Participants share their experiences and strategies using the C.A.R.E. model to address concerns such as market saturation, time commitments, and financial barriers.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses difficulty in responding to objections despite attending various training sessions.
  • Several participants mention dealing with the objection of market saturation, noting that many people in their areas are still unfamiliar with Pampered Chef products.
  • Another participant shares their experience of addressing the "I don't have enough time" objection by using the C.A.R.E. model to empathize with potential recruits.
  • One consultant discusses the challenge of financial objections, highlighting the initial investment and suggesting ways to recoup costs quickly.
  • Another participant reflects on the concern of balancing family responsibilities with the demands of a new business, suggesting that older children could help with younger siblings.

Areas of Agreement / Disagreement

Views differ on the effectiveness of various responses to objections, with no clear consensus emerging on the best strategies to use.

Contextual Notes

Participants share personal experiences and strategies related to recruiting, emphasizing the importance of listening and understanding potential recruits' concerns.

Who May Find This Useful

Consultants looking for insights on handling objections during recruitment conversations may find this discussion beneficial.

DebbieJ
DebbieJ
Messages
10,849
Hi all,

Although I am building a team, the hardest thing for me is responding to objections. I've taken the teleclass mulitple times, taken conference workshops, etc, but I still feel deficient in this area.

I thought maybe we could start a brainstorming thread and share how we would respond to a lead's objections using the C.A.R.E. model.

Sound good?

Post your objections in a separate thread, and then anyone who wants to share how they would respond, please do so using QUOTE so we know what you're responding too. That should make it easier to understand.
 
  • Thread starter
  • #2
An objection I'm currently dealing with is MARKET SATURATION.
 
An objection I'm currently dealing with is MARKET SATURATION.
Click to expand...

I just had a recruiting call today and told the gentleman that the city we live in is 100,000+ and I still have at least 3 at every show who has NEVER heard of PC.
 
DebbieJ said:
An objection I'm currently dealing with is MARKET SATURATION.
Click to expand...

So, you are saying you cannot make enough sales in your area? Or are you saying that everyone has already heard of PC and bought it?



Do you know people who eat? Everyone eats but not everyone has heard of the Pampered Chef. When did you first hear of it? How many people do you know haven't? How many GUYS/HUSBANDS/Etc. have never heard of it...
How many kids just turning 18 and have been living under mom's roof are out there?

Pampered Chef also is coming out with 60, count them 6-0 new products this fall that people out there do not have. That hits not only the "never heard of them" crowd but the existing crowd who love PC and will want the new items.



Would you like me to show you some creative ways to reach new markets? Would you like to attend one of my shows and see how many haven't heard of PC yet?
Would you like me to show you how to encourage a host to invite outside their normal "circle" of PC lovers?
 
I think I killed this thread yesterday... :(

Time to go join the thread killers...
 
This is where I struggle too Deb. The CARE method is great because it makes you shut up & listen:) I'm going to work harder on this too.
The biggest one I hear is "I don't have enough time".....like we're all not busy!
 
My most frequest seems to be....I just don't have the money, even with the kit credit. That one is hard to object to.
 
lacychef said:
This is where I struggle too Deb. The CARE method is great because it makes you shut up & listen:) I'm going to work harder on this too.
The biggest one I hear is "I don't have enough time".....like we're all not busy!
Click to expand...

C - "It sounds like you're not sure if a commitment to a new business will fit in with your other obligations. Are you concerned that you couldn't do a good job in the time you have?"

A - "I know how you feel. My life was packed when I started my business, and I was concerned about finding the time to do a good job."

R - "My recruiter helped me look at my calendar and I discovered that I could fit in one or two shows a week. She explained that was enough time to start my business."

E - "Does knowing you could begin your business with just a few hours a week make you feel more comfortable with the time commitment? Would you like to give it a try"



I got the above from a Responding to Objections cheat sheet I received in the Step up to Director training I did.

If anyone else has another CARE model to this one, please post!
 
krzymomof4 said:
My most frequest seems to be....I just don't have the money, even with the kit credit. That one is hard to object to.
Click to expand...


C - "It seems as though you're concerned about the start-up cost. Is that right?"

A - "People often wonder if they can earn their investment back quickly enough to justify finding the money to start."

R - "The initial investment is small and The Pamepred Chef even lets you use part of your free product value to cover part of the kit cost. Shall I tell you about that?

E - "I'll help you make a plan to earn money quickly so that you'll recoup your initial investment right away. Does that ease your mind?" (wait for response) "Shall we begin your paperwork?"


Another response would be to have a yard sale or sell some stuff on e-bay to earn money to pay for the kit. I just haven't thought about the the A - R - E parts of it. Any suggestions?
 
I've heard of the CARE model before (in training, I think) but can someone remind me quickly what the letters stand for?
 
C - Check for Understanding
A - Acknowledge Feelings
R - Respond (with Clarifying questions & information)
E - Extend the Invitation Again!
 
Ha ha ha... Debbie I know you were in this workshop. I'll have to send you my notes. I think it was the end of the day and we were just beat! Too beat to take it all in. Maybe between the two of us, we'll remember something!
 
Bren706 said:
C - Check for Understanding
A - Acknowledge Feelings
R - Respond (with Clarifying questions & information)
E - Extend the Invitation Again!
Click to expand...

That's right, thanks!
 
can you help me?My host for my show next week asked alot of great questions at a prior show. Now that I've been coaching her for HER show, she has told me that she "would love to do PC:D :D , but maybe when her kids are older" Uh hello, she has 4 ranging from 1st grade to high school. Of course she says the typical "I'm too busy", but what I've been able to get is that it would be too much for her DH to handle (taking care of the kids). I'm thinking the high schooler (is that a word:o ) could help care/sit with the younger ones. How would you approach that? She has prior DS experience, and is impressed with how easy PC makes it for us....




and if no one repsonds to THIS post I will then know that I AM the ultimate thread killa
 
  • Thread starter
  • #15
AJPratt said:
Ha ha ha... Debbie I know you were in this workshop. I'll have to send you my notes. I think it was the end of the day and we were just beat! Too beat to take it all in. Maybe between the two of us, we'll remember something!
Click to expand...

Yes, I was there. I thought our presenters were pretty weak. And then my friend came in and we started gossiping. Sorry. :)

But seriously, this part of recruiting is really holding me up. Maybe I need to call Jillian Eisenburg, Circle of Honor in Recruiting, and get her tips!
 
The business would be too much for DH to handle
amy07 said:
My host for my show next week asked alot of great questions at a prior show. Now that I've been coaching her for HER show, she has told me that she "would love to do PC:D :D , but maybe when her kids are older" Uh hello, she has 4 ranging from 1st grade to high school. Of course she says the typical "I'm too busy", but what I've been able to get is that it would be too much for her DH to handle (taking care of the kids). I'm thinking the high schooler (is that a word:o ) could help care/sit with the younger ones. How would you approach that? She has prior DS experience, and is impressed with how easy PC makes it for us....
Click to expand...



Here is what I pulled from the cheat sheet I had:

The concern is "My husband doesn't want me to be gone at night."

C - "What I hear you saying is that your husband would need to understand the benefits of doing this. Do you think he would want you to never be away, or is it that he'd want the two of you to agree on a number of Shows per week?"

A - "I understand! Initially, my husband was not certain what my business would mean to him and the kids."

R - "I was delighted to find my husband really enjoyed being Dad while I was gone. The extra income has allowed us to do some things as a family that we could not have afforded. My husband's initial reservations quickly evaporated."

E - "Would you enjoy doing this if your husband agrees? Shall we sit down with him and explore the benefits of giving it a try?"

If anyone has a different model, please post, to give us more ideas!
__________________
 
thanks brenda!!
In one of my first conversations she even asked about what kind of success I've had with daytime shows, so her interest level is pretty high......keeping my fingers crossed as she is obviously thinking about this
 
Amy07, you could suggest Saturday morning brunch shows to her! or Kids can Cook shows where she may be able to bring her kids along?!
 
DebbieJ said:
Yes, I was there. I thought our presenters were pretty weak. And then my friend came in and we started gossiping. Sorry. :)

But seriously, this part of recruiting is really holding me up. Maybe I need to call Jillian Eisenburg, Circle of Honor in Recruiting, and get her tips!
Click to expand...
Hey, I'm just busting on you, you little gossip monger. Ha ha! I'm just as bad!! I thought it was a bit of a repeat of a teleclass I took, but the last few minutes when they were answering questions was good. They did cover saturation saying 48% of people in Chicago have never heard of PC; I swear I met all of them. AND... Something really good my director heard was, "Yes, there may be a number of consultants in the area, but there are really only a few of us who view PC as a career. You have the choice to do PC as a hobby or a career." How does that sound?
 
  • Thread starter
  • #20
AJPratt said:
Hey, I'm just busting on you, you little gossip monger. Ha ha! I'm just as bad!! I thought it was a bit of a repeat of a teleclass I took, but the last few minutes when they were answering questions was good. They did cover saturation saying 48% of people in Chicago have never heard of PC; I swear I met all of them. AND... Something really good my director heard was, "Yes, there may be a number of consultants in the area, but there are really only a few of us who view PC as a career. You have the choice to do PC as a hobby or a career." How does that sound?
Click to expand...

Yes, definitely a repeat of the teleclass. LOVE LOVE LOVE Dawn's words!!! I am going to use them!!!!
 
DebbieJ said:
Yes, definitely a repeat of the teleclass. LOVE LOVE LOVE Dawn's words!!! I am going to use them!!!!
Click to expand...
Glad I could help. I come here to bust on you and help. I really am a full service Cheffer. LOL And, you know you can bust on me anytime!


(Hey, everyone... DebbieJ looks waaaay better in person than in her avatar! She is just a cutie!)
 
sfdavis918 said:
I've heard of the CARE model before (in training, I think) but can someone remind me quickly what the letters stand for?
Click to expand...

I was just getting ready to ask the same thing... brain isn't working tonight.
 
Here ya go.... back on the first page. There are also some good examples, and I think a teleclass on it as well.

Bren706 said:
C - Check for Understanding
A - Acknowledge Feelings
R - Respond (with Clarifying questions & information)
E - Extend the Invitation Again!
Click to expand...
 
Something I've heard when referring to husband is worried is saying "what if you agreed on a trial run of xx weeks. Then you could evaluate how PC has affected your family and decide your next step." This way he knows that she isn't jumping in full swing and he has no input. It may make him feel better for having a say and expressing his feelings about how it has affected him. I don't have a husband, so I can't actually give any advice, but I thought that this sounded like an awesome response!
 
  • Thread starter
  • #25
AJPratt said:

(Hey, everyone... DebbieJ looks waaaay better in person than in her avatar! She is just a cutie!)
Click to expand...

Awww, Anne. You've made my night!!! :D:D
 
Last edited:
As far as DH objections go... he might be concerned (as my DH is) that HE will be losing time with her in the evening. You could suggest that she specifically schedule time for DH that is "unchangable unless mutually agreed upon"... that way he knows he still gets time with her. DH and I are going to try this... he feels like I'm neglecting him right now.
 
GourmetGirl said:
Something I've heard when referring to husband is worried is saying "what if you agreed on a trial run of xx weeks. Then you could evaluate how PC has affected your family and decide your next step." This way he knows that she isn't jumping in full swing and he has no input. It may make him feel better for having a say and expressing his feelings about how it has affected him. I don't have a husband, so I can't actually give any advice, but I thought that this sounded like an awesome response!
Click to expand...

That is great Allison! And I like your suggestion too Katie, to have designated times also. This is kind of a foreign subject to me, as I expect my husband to care for his children. Notice I didn't say "babysit or watch". granted I do make it as easy as possible, meal prepared if they will need to eat. But if I did not have his support I know this would be difficult.

I did suggest that she could even be a "catalog show" consultant. We'll see what happens.
 
AJPratt said:
Hey, I'm just busting on you, you little gossip monger. Ha ha! I'm just as bad!! I thought it was a bit of a repeat of a teleclass I took, but the last few minutes when they were answering questions was good. They did cover saturation saying 48% of people in Chicago have never heard of PC; I swear I met all of them. AND... Something really good my director heard was, "Yes, there may be a number of consultants in the area, but there are really only a few of us who view PC as a career. You have the choice to do PC as a hobby or a career." How does that sound?
Click to expand...


Love that!!:D :D
 
GourmetGirl said:
Something I've heard when referring to husband is worried is saying "what if you agreed on a trial run of xx weeks. Then you could evaluate how PC has affected your family and decide your next step." This way he knows that she isn't jumping in full swing and he has no input. It may make him feel better for having a say and expressing his feelings about how it has affected him....
Click to expand...


I agree 100% with this statement - it really seems to settle well with hubbys who are a bit skeptical...
 
Here is another one:

Concern: This isn't the right time.

C - "It sounds like you might enjoy doing this but you're not sure about starting right now."

A - "I know how you feel. I felt exactly the same way."

R - "I realized that part of what was holding me back was the fear of trying something new. I also realized there would never be a perfect time."

E - "Do you think that this time might be just as good as any? Would you like me to work with you to see if you can fit this in?"

Any other ones?
 

Frequently Asked Questions

What is "Responding to Objections Brainstorming" in direct sales?

"Responding to Objections Brainstorming" is a technique used by direct sales representatives to prepare for and effectively address potential objections from customers. It involves anticipating common concerns or hesitations that customers may have and brainstorming thoughtful, persuasive responses to overcome those objections.

Why is it important to prepare for objections in direct sales?

Preparing for objections is crucial in direct sales because it helps representatives build confidence and improve their communication skills. By anticipating objections, salespeople can respond more effectively, maintain the flow of the conversation, and increase their chances of closing a sale.

What are some common objections I might encounter when selling Pampered Chef products?

Common objections when selling Pampered Chef products may include concerns about price, doubts about product effectiveness, preferences for other brands, or uncertainty about the quality of the products. Addressing these objections with well-prepared responses can help reassure potential customers.

How can I effectively brainstorm responses to objections?

To effectively brainstorm responses to objections, gather a team of fellow sales representatives or engage in role-playing exercises. List common objections and collaboratively develop responses that highlight the benefits of the products, share personal experiences, and provide testimonials from satisfied customers.

What should I do if I encounter an objection I haven't prepared for?

If you encounter an objection you haven't prepared for, stay calm and listen carefully to the customer's concern. Acknowledge their feelings and ask clarifying questions to better understand their perspective. You can then respond with honesty, offering to follow up with more information or resources to address their objection later.

You must log in or register to reply here.

Similar Pampered Chef Threads

Responding to Objections (Suyb Discussion)
  • Bren706
    • Recruiting and Team Leaders
Replies
2
Views
2K
Admin Greg
Suyb 2011: Responding to Objections
  • Jolie_Paradoxe
    • Recruiting and Team Leaders
Replies
10
Views
3K
Jolie_Paradoxe
How Can I Overcome Objections and Book More Shows?
  • kdangel518
    • Pampered Chef Bookings
Replies
10
Views
3K
pamperedlife
2 Questions Direct Sellers Need to Stop Asking
  • esavvymom
    • Pampered Chef Bookings
Replies
4
Views
6K
Wildfire
How Do HD Aprons Influence SECN Recruiting Strategies?
  • Harrle
    • Recruiting and Team Leaders
Replies
2
Views
1K
Harrle
Suyb 2011: Week3 Action Plan - Play Sheet
  • Jolie_Paradoxe
    • Recruiting and Team Leaders
Replies
7
Views
2K
Jolie_Paradoxe
Director Support Call/Questions to Ask Your Team While on Phone W/Them...
  • PampMomof3
    • Recruiting and Team Leaders
Replies
2
Views
1K
Admin Greg
Kitchen Safety & Hygiene: Tips & Rules for Home Chefs
  • esavvymom
    • Recruiting and Team Leaders
2
Replies
33
Views
6K
Deb Bixler
Brainstorm Ideas to Reach Out to Inactive Contacts
  • Bren706
    • Pampered Chef Bookings
Replies
5
Views
3K
Shari in TX
New Use for 4-Cup Ermc and Gravy Separator
  • cmdtrgd
    • Products and Tips
Replies
2
Views
2K
raebates
Back
Top