Professional Cookware Losing It's Coating

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Discussion Overview

This thread discusses experiences related to the professional cookware losing its coating and the challenges faced by consultants when addressing customer complaints. Participants share personal anecdotes about their customers' cookware issues and their interactions with the company's support.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions a customer whose cookware has become dull and lost its nonstick properties after regular use, particularly for frying.
  • Another participant shares their experience of a customer facing similar issues with the coating coming off after just one month of use.
  • Several users express the belief that frying should be considered normal use for skillets, suggesting that the company should replace the cookware without hesitation.
  • One participant advises against mentioning frying when contacting the company, suggesting to focus on the coating issue instead.
  • Another participant notes their own cookware has started to warp, although they have not experienced flaking.
  • One participant reports a positive experience with customer support, stating they received assistance without questions about usage.
  • Several participants discuss the difficulties in contacting customer support, including long wait times and issues with customers lacking receipts.

Areas of Agreement / Disagreement

Views differ on whether frying should be considered normal use of the cookware. While some participants believe it is normal, others suggest caution when discussing usage with customer support. There is no clear consensus on the best approach to take when addressing these issues with the company.

Contextual Notes

Participants are primarily sharing personal experiences related to customer complaints about the professional cookware, focusing on the coating issues and interactions with customer support.

Who May Find This Useful

This discussion may be useful for Pampered Chef consultants who encounter similar issues with cookware and are seeking insights from others' experiences in handling customer complaints.

G
GeorgiaPeach
Silver Member
Messages
1,367
Anyone have customers that have complained about the professional cookware becoming dull and losing it's "nonstick-ness"? I have a customer that purchased the 4 & 6 pc sets and family skillet. She has been using the skillet pieces to fry foods. They now look TERRIBLE! and are losing their coating.

I've read and re-read the use and care guides. They recommend medium to medium high heat. They say that you should only use high heat for stir-fry, boiling, and....something else, I forget :) It doesn't specifically mention frying but if they are skillets, shouldn't you be able to fry in them? The pic of the family skillet (on use and care guide) even shows it with fried chicken in it.

She is Filipino and does a lot of egg rolls and stir fry. I'm afraid HO is going to say that frying is considered a "misuse".

Anyone come across this problem? I don't fry foods so I haven't had any problems with my professional and executive pieces.
 
I'd call HO and tell them that it has been a normal use of the product and see what they say.
 
I am having the same problem with one customer. She has only had it for 1 month and the coating is also coming off. She is someone who reads and follows the "destructions". So I know she wasn't using sharp tools on it, plus I asked.
 
I would think what she is doing IS NORMAL use...HO should replace them, no questions asked!
 
If youre concerned about HO, I wouldn't mention the frying; just say the coating is coming off.
 
To me frying is normal. That as the main reason I buy a skillet. Call HO and get it replaced. And when I fry I do it on medium high heat anyway b/c my high heat will burn it before it is cooked.
 
yes, I have a customer who's is flaking, she doesnt have her receipt and HO wont help her. Mine is dull and ugly looking. I havent called HO yet, havent found the time, besides everytime I call there is an hour & 1/2 wait. :S
 
Chef Diane said:
yes, I have a customer who's is flaking, she doesnt have her receipt and HO wont help her. Mine is dull and ugly looking. I havent called HO yet, havent found the time, besides everytime I call there is an hour & 1/2 wait. :S
Click to expand...

Are you not getting the message where you can schedule a call back? I always do that and they have always call me back within the time they say.

When I have had customers without receipts if they can prove show info like the when, host and the consultant HO has looked it up.
 
I have a customer who said her professional cookware is also flaking. I haven't had that problem, but mine has started warping a little bit. I don't know what is causing that.
 
  • Thread starter
  • #10
Looks like I worried for nothing :) I did adjustments online, was contacted by HO via email to see if it was the entire cookware set or just pieces. I told them what pieces and they gave me a reference number. No questions asked about use. :)
 

Frequently Asked Questions

1. Why is the coating on my professional cookware peeling or chipping?

The coating on professional cookware can peel or chip due to several factors, including overheating, using metal utensils, or improper cleaning methods. It's essential to follow the manufacturer's guidelines for care and maintenance to prolong the life of the coating.

2. Can I still use cookware with a damaged coating?

Using cookware with a damaged coating is not recommended, as it can lead to food contamination and uneven cooking. It's best to replace the cookware to ensure safety and optimal cooking performance.

3. How can I prevent my professional cookware from losing its coating?

To prevent your cookware from losing its coating, avoid using high heat settings, refrain from using metal utensils, and clean it with non-abrasive sponges. Additionally, always follow the care instructions provided by the manufacturer.

4. Is it safe to cook with professional cookware that has lost its non-stick coating?

Cooking with professional cookware that has lost its non-stick coating can pose health risks, as the underlying material may leach into food. It's advisable to replace any cookware that shows significant wear or damage to the coating.

5. What should I do if my Pampered Chef cookware loses its coating?

If your Pampered Chef cookware loses its coating, you should contact their customer service for guidance. They may offer warranty options or replacement solutions depending on the extent of the damage and the product's warranty status.

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